Job Title: Bilingual Communicator
Department: Workspace Operations
Reports To: Workspace Director
FLSA Status: Non-Exempt/ Hourly
Supervise the work of others: No
Position Summary:
Under the direction of workspace management, a Communicator handles inbound and outbound telephone calls and related responsibilities that could involve raising funds/donations, sales, suggestive selling/upgrades, customer service, donor/volunteer recruitment, or addressing customer service issues.
Duties and Responsibilities:
This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
- Initiates interactive conversations with customers, donors, and others, by phone, chat or email (if applicable); to raise funds, sell products and services, recruit volunteers or address/resolve customer service issues
- Provides professional and pleasant customer experience on behalf of InfoSense, clients as per client mandated contracts and expectations through the following actions: o Initiates/greets/opens dialogue with customer/donor o Follows client scripting or call flow procedures o Acknowledges objections and attempts to overcome them o Provides product and service features (if applicable), upsells products, memberships, services o Updates relevant information in InfoSense or client electronic systems to ensure records are accurate and complete
- Complies with Employee Telephone Conduct Agreement and other InfoSense and/or client policies, best practices, protocols/procedures and The Hourly Employee Handbook
Minimum Qualifications:
- Speak both French and English proficiently (Canadian French is preffered)
- Must have High school diploma or general education degree (GED); preferred one to two years related experience and/or training
- Ability to learn, retain, and apply training materials presented in class and through continuing education.
- Ability to listen, read, speak, verbally communicate
- Ability to proficiently communicate using written means/ basic computer skills
- Must meet and utilize all current technical requirements and equipment needs
Essential Knowledge, Skills and Abilities: Critical features of this job are described below. A Customer
Service Specialist must have the ability to:
- Must effectively communicate with others using both verbal and written means (email, chat)
- Must be able to listen, read and speak, verbally communicate for hours at a time
- Perform basic computer functions-mouse manipulation, typing, etc.
- Present information effectively in one-on-one conversation
- Read, analyze, and interpret written material as it appears on your computer screen
- Respond appropriately and professionally to feedback
- Respond effectively to questions from Virtual Communicators, peers, supervisors, managers, clients, customers, and other employees of the organization
- Use equipment such as, but not limited to: headsets, telephones, computers and other office equipment (as needed);
- Use Microsoft Office 365 and related products.
- Work independently
- Work in a fast-paced environment.
- Must be able to work virtually (work at home) and/or brick and mortar location (if applicable).
**Reasonable accommodations may be made to enable persons with disabilities, under the ADA, to perform essential job functions.
Special/ Additional Requirements: Persons in this position may be required to pass a drug and alcohol, credit, and/or criminal background check. Employees must be able to work five (5) days per week, including dayshift, mid-shift and night shift (this schedule may vary based on start and end times).
Weekend hours may also be required.
To Apply you can also follow the link below
https://hire.li/eb76a81
Job Type: Full-time
Pay: $12.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- 10 hour shift
- 8 hour shift
- Night shift
Weekly day range:
Work setting:
Location:
Work Location: Remote