Client Services Associate (Part-Time, Long-Term Contract Position)
About Arthur Alley
Arthur Alley is a philanthropic consulting firm specializing in fundraising and mission development. Our purpose is to empower our clients to make a better world for all. We believe that when mission and philanthropy spark, anything is possible!
The Position
The client service associate is a proactive team player who supports our clients and the consultants who lead the various fundraising/mission development projects and business development. The client service associate is detail-oriented, a quick learner, and a problem-solver.
The ideal candidate has experience in the non-profit sector, loves to get things done, and relentlessly delivers prompt, accurate, and exceptional client service.
Responsibilities-
Manage calendars, timelines, and schedules related to client and partner projects.
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Coordinate and fulfill project administration with the client and consultant including data entry, acknowledgments, reports, agendas, memos, assignment lists, appointments, etc.
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Ensure all project activity is recorded and maintain timely follow-up.
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Assist with gathering, analysis, and presentation of primary and secondary research.
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Prepare, proofread, format, and edit various documents as requested by Client Service Manager.
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Manage virtual office operations (business cards, conference materials, print jobs, software licenses, contracts, etc.).
Qualifications-
Two or more years of client service, ideally with experience in the non-profit sector.
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Comfortable working independently as well as in a team environment; flexibility and adaptability are a must.
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A deadline-driven individual who can balance multiple projects, timelines, and client expectations with a “can-do” approach.
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Maintain a calm, confident, professional presence.
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Emotional intelligence to engage and win the confidence of a wide range of stakeholders in a variety of client cultures.
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Ability to listen actively.
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Excellent written and verbal communication skills.
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Capability to effectively present project-related information to internal and external stakeholders.
Most of our clients are faith-based. Comfort working closely with these types of organizations is required.
This role reports to the Client Service Manager.
Technical Skills Required:-
Hubspot or similar CRM platforms
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Office 365 (Word/Excel/PowerPoint/Teams/SharePoint)
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Zoom
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Social Media Platforms
Compensation, Hours and More:
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This is a remote position.
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Must be located in the United States.
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Personal computer is needed.
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This long term, contract role is 12-14 hours/week.
- Compensation is $22-$25/hour with the goal of moving to a retainer after 3 months and potentially increasing to 15-20 hours a week in 6 months.
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Expert command of the English language is a must.
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While many of the CSA’s responsibilities can be done at any time/day, some workday availability is a must. At a minimum, the right candidate will be available for at least two two-hour blocks of availability during regular Monday-Friday 9 am – 5 pm EST business hours each week.
Applications will be reviewed on a rolling basis and will close on May 31.
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