About Us:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Welcome to the Arizona Biltmore, A Waldorf Astoria Resort, a legendary destination nestled in the vibrant city of Phoenix, Arizona. Proudly part of the Pyramid Global Hospitality portfolio, the Arizona Biltmore offers 703 luxurious guest rooms and an impressive 100,000 sq ft of meeting space. More than just a resort, the Arizona Biltmore seamlessly integrates comfort with career opportunities.
Situated in the heart of Phoenix, the Arizona Biltmore embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Join us at the Arizona Biltmore, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're an integral part of a historic resort known for its elegance and grandeur. With spacious guest rooms, expansive meeting spaces, and world-class amenities, every aspect contributes to a workplace that reflects the sophistication and luxury of the Arizona Biltmore. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the timeless beauty of the Arizona Biltmore, A Waldorf Astoria Resort!
Overview:
In this role, you will oversee a team of up to 50+ and report directly to the Director of Front Office.
As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
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Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
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Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
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Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
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Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
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Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
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Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
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Run and complete daily reports, analyze data and make decisions based on data
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Resolve guest issues and concerns to guest satisfaction
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Recruit, interview and train team members
Qualifications:
The ideal candidate will be a talented, engaging leader with a passion for providing exceptional service.