TITLE
- Patient Service Representative
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
ABOUT THE ORGANIZATIONSince its founding in 1832, Wills Eye has enjoyed a reputation as one of the premier eye facilities in the world. As the first hospital in the United States to be dedicated exclusively to the treatment of eye disorders, and long renowned for excellence in patient care, Wills Eye has ranked consistently as one of the nation's best eye hospitals by U.S. News & World Report since the survey began in 1990.
Wills Eye Hospital's benefits program is both comprehensive and cost-effective. Our employees are offered an array of benefits that include health and dental insurance, vision care, prescription drug coverage, and a variety of wellness benefits. Additional enrollment information and specifics will be provided to prospective employees during their onboarding.
DESCRIPTION
Location:
Plymouth Meeting Office
4060 Butler Pike | Suite 100
Plymouth Meeting, PA 19462
Status:
- Full-time (40 hours per week)
Primary Function:
- Greets patients courteously, registers patients for their appointments efficiently and accurately, makes appropriate follow up appointments and enters the patients' charges accurately. This position requires working patiently, efficiently and accurately to ensure an ideal patient experience.
Essential Duties and Responsibilities:
- Ensures that all patients are greeted in a friendly and professional manner.
- Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system.
- Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination.
- Ensures that the resident and staff attending have signed the charts prior to entering any charges.
- Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification.
- Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times.
- Communicate with the technicians as necessary to service a patient's needs.
- Understands insurance terminology and educates patients on insurance challenges and alerts patients to the need for referrals, etc.
- Uses good judgment and initiative, communicates effectively and adapts to variations in workloads, assignments and interpersonal situations as needed.
- Respects and protects the patients' rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients' best interest with full consideration of their legal rights.
- Formulates and maintains effective working relationships with peers/management and functions as an effective team member.
POSITION REQUIREMENTS
Educational requirements:
- High school diploma or equivalent required
Experience:
- 3-5 years of experience in health care required
- Exceptional customer service practices required
- Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred
- The ability to verbally communicate information to staff and patients in a professional customer focused manner required
- Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces
Job Type: Full-time
Pay: $18.82 - $23.52 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 403(b)
- Dental insurance
- Disability insurance
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid orientation
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Outpatient
- Private practice
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- No weekends
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- ICD-9: 1 year (Preferred)
Ability to Relocate:
- Philadelphia, PA 19107: Relocate before starting work (Required)
Work Location: In person