You will work closely with both internal (e.g. sales, project management) and external customers to support the daily recording and administrative activities related to accounts receivable.
Essential Functions
- Communicate with clients via e-mail, calling on outstanding debts, documenting estimated payment dates in ERP
- Issues W-9s, certificates of insurance (COI), and lien release
- Assists billing department as needed.
- Collaborating on debt collection efforts with accounts, sales and all outstanding accounts receivables.
- Developing debt collection strategies and plans.
- Adhering to the company throughout the debt collection process.
- Keeping hard copies and electronic records of all communications, payment plans agreed to, and amounts paid.
- Initiating legal and repossession proceedings if debt recovery fails.
- Other duties as required
Other core competencies and skills include:
- A minimum of 2 years experience in sales, account management or accounting with collections.
- Previous debt collection experience will be advantageous.
- Team player
- Self-starter able to work independently, anticipate work needs and follow through on processes with minimum direction
- Passion for professional growth for yourself, your team and firm
- Strong organizational and time management skills with the ability to prioritize demands
- In depth knowledge of the professional codes of conduct.
- Exceptional ability to communicate with debtors.
- Ability to collaborate on debt collection effort with other departments and supervisors.
- Exceptional recordkeeping and interpersonal skills
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Overtime pay
- Performance bonus
Experience:
- Customer service: 1 year (Preferred)
- Data entry: 2 years (Preferred)
- Collections: 2 years (Required)
Work Location: In person