Who We Are:
We are Eagle Valley Glass, a large manufacturing and installation company specializing in custom shower and architectural glass. Having started in the Vail Valley in 1996 we have made it our business to know how to provide excellent, in-depth customer service to all our clients delivering unique glass concepts across the county. After years of dedication, we have expanded our service area to include Aspen, Telluride, Crested Butte, Montrose, and the Western Slope, as well as along the Front Range among others with the acquisition of multiple satellite offices. Having recently expanded our manufacturing division we expect our business to continue to grow and expand well into the future.
What We Are Looking For:
We are in need of a general office assistant who will also act as a customer service representative ready to tackle anything and everything the business needs. The position will start as part-time, 5 days a week in the morning, with the opportunity to move to full-time as the business demands. We need someone flexible and ready to work as this position’s responsibilities will continue to evolve as the business evolves.
Essential Responsibilities:
-Answering phone calls and email, directing customers to the right department as well as answering basic inquiries and handling walk in customers.
-Learn about the products we offer, thus presenting accurate and in-depth information to customers.
-Resolve customer complaints in an efficient and timely manner, escalating as needed.
-Assisting our back office with Accounts Receivable, including tracking and collections of overdue invoices.
-Entering quotes for service into our software system, following up on unanswered quotes, invoicing and receiving payments of approved work.
-Daily updating and maintenance of customer and service program.
-Assisting the other departments as needed.
Requirements:
-Excellent written and verbal communication skills.
-Comfortable with all manner of technology including Microsoft Office Suite and multiline telephones.
-Ability to think on your feet with the desire to learn and expand with the company.
-Previous office experience a plus.
-Punctuality is a must.
-Highschool Diploma or equivalent required.
-US citizenship or have already obtained the legal ability to work in the United States.
Possibility for a raise after an initial 90-day probationary period.
Job Types: Full-time, Part-time
Pay: $19.14 - $22.00 per hour
Expected hours: No more than 30 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Gypsum, CO 81637: Relocate before starting work (Required)
Work Location: In person