NOTE: this is a hybrid position once training is complete. Candidates should be located within one hour (60 miles) of Dassel. Must be able to work in our Dassel office during the 4-6 week training period and as requested once training is complete.
Crest Healthcare Supply has been in the healthcare industry for more than 50 years. Built on delivering friendly and knowledgeable customer service with reliable products, Crest's mission is to enhance the environment of care for those in need and those who care.
We have an immediate opening for an Inside Sales Representative(ISR1) in our Sales Department. This is a full-time position working Monday through Friday.
DUTIES AND RESPONSIBILITIES:
- Responsible for handling incoming calls and assisting each customer by placing their order or answering any questions that they may have. All calls will be conducted in a courteous and professional manner.
- Responsible for processing phone, fax, mail and web customer requests.
- Responsible for acquiring and retaining product knowledge about the Crest product line. This includes the ability to organize distributed information about products and changes to products. The ISR1 will be responsible for using this product knowledge to assist customers in decisions regarding the most appropriate product to meet their needs while maximizing sales. The ISR1 will involve Technical Support as needed.
- Advise customers about the current Crest promotions when appropriate and attempt to convert every customer interaction to a sale. Offer alternate products when current stock or lead times may be an issue, and complimentary products when appropriate and in an effort to up-sell each and every order.
- May place outgoing sales calls to new and/or existing customers for the purpose of generating sales.
- Responsible for special projects as directed by the Sales Manager. Depending on the project, may be temporarily relieved of phone duties to complete the project.
- Accurately process all necessary electronic and paper forms to complete customer transaction. These forms include but are not limited to orders, sources, price quotes, customer comments, and customer account updates.
- Provide pricing and formal quotes with timely follow up, both from incoming phone calls and customer requests forwarded from within the department. Gain all appropriate approvals for quotes over $10k.
- Meet or exceed all individual and team goals such as: order volume, accuracy, average order size, sales initiatives, company revenue, and customer service call statistics.
- Active participation in Sales Team Meeting discussions and group activities. ISR1 will arrive on time and keep discussions on task.
- Maintain a professional tone and manner to internal and external customers and co-workers.
- Be a solid team player and a customer advocate.
- All other duties as assigned by the Sales Manager.
MINIMUM QUALIFICATIONS:
- High School Diploma or G.E.D.
- 1 year sales experience; preferably in a business to business capacity.
- Intermediate to advanced computer skills.
- Proven up-selling/cross-selling ability.
- Experience with customer service/sales skills involving problem solving, use of reference tools.
- Superior oral and written communication skills as well as effective listening skills.
Crest Healthcare Supply offers you the opportunity to earn competitive pay and advancement opportunities are available.
Earn great benefits for you and your family! Health, Life, Dental & Vision Insurance, 401(k) with match, PTO, Paid Holidays, Short-Term and Long-Term Disability Insurance, Flexible Spending Accounts, and an Educational Assistance Program.
Apply Now!
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Supplemental pay types:
Work Location: Hybrid remote in Dassel, MN 55325