Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and advancement.
Duties:
- Respond to customer inquiries and provide information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to ensure prompt and efficient resolution of customer inquiries
- Utilize bilingual skills (English/Spanish) to assist customers who require language support
- Conduct market research to identify potential sales opportunities
- Communicate customer feedback and suggestions to the appropriate teams for continuous improvement
Qualifications:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Ability to negotiate and resolve customer issues in a professional manner
- Proficiency in using computer systems and software applications
- Bilingual proficiency in English and Spanish is required
- Excellent organizational skills with the ability to multitask and prioritize workload
Benefits:
- Competitive salary based on experience
- Comprehensive benefits package including health insurance, dental insurance, and vision insurance
- Paid time off for vacation, sick leave, and holidays
- Opportunities for career development and advancement within the company
If you are passionate about providing exceptional customer service, have strong communication skills, and are fluent in English and Spanish, we encourage you to apply for the position of Customer Service Representative. Join our team today!
Job Type: Full-time
Pay: $17.82 - $18.65 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Supplemental pay types:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
License/Certification:
- Life Insurance License (Required)
Ability to Commute:
- Bonita Springs, FL (Required)
Ability to Relocate:
- Bonita Springs, FL: Relocate before starting work (Required)
Work Location: In person