Job Title: Training & Onboarding Coordinator
Division: Home Service Operations
Department: Training
Reports To: Training & Onboarding Manager / Branch Manager
Job Purpose:
The Training & Onboarding Coordinator is responsible for contacting interested applicants/caregivers, detailing our hiring process, scheduling interviews and training appointments. Executing training and onboarding processes. Contacts caregivers concerning compulsory compliance certifications and/or re-certifications. Highly organized and detail-oriented. Has excellent interpersonal skills, with a strong aptitude for great customer service.
Job Duties and Responsibilities:
Ø Welcomes Individuals, clients, applicants, and caregivers to the company.
Ø Schedules appointments for consultations and Intake procedures.
Ø Organize and maintain documentation packets for onboarding processes and data workflows.
Ø Train and complete all admissions, application paperwork and enters on Axis care digitally.
Ø Follow up with Pending applicant daily, weekly until converted to Caregiver
Ø Collaborate with teams to understand data requirements for onboarding processes.
Ø Proficient in daily and weekly data imputation techniques to ensure data completeness and accuracy.
Ø Manage Google Sheets workspaces for organizing and analyzing data
Ø Work as expected with the Compliance team on documentation.
Ø Answers phone and email inquiries.
Ø Addresses any clients, applicants, caregiver complaints or concerns professionally.
Ø Participates in “on the field job fair”.
Ø Performs clerical work, such as filing, copying, or faxing.
Ø Participates in the distribution of bi-weekly checks.
Ø Complies with the regulations and policies of the company.
Ø Perform other job-related duties as assigned.
Other duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may chance at any time with or without notice.
Required Qualifications:
A. Education, Training and Certification:
Ø High School Diploma or equivalent required, Associate Degree has an advantage
B. Experience:
Ø Minimum of 1-2 years of relevant experience in intake or medical office administration
C. Knowledge, Skills, and Abilities:
Ø Excellent verbal and written communication skills
Ø Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
Ø Proven experience with data imputation techniques such as missing data handling and outlier detection.
Ø Attention to detail and accuracy in data management
Ø Familiarity with data privacy and security is a plus
Ø Strong organizational, attention to details, and time management skills
Ø Proficiency in MS Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features.
D. Physical Demand:
Ø Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Chicago, IL 60636: Relocate before starting work (Required)
Work Location: In person