20 Best Customer Service Representative jobs in Dallas, TX (Hiring Now!)

CDHP Customer Services Team Lead
Higginbotham Insurance Agency Inc —Richardson, TX
Repeated use of hearing and speech to communicate on telephone and in person. Learning from every interaction, they will create and maintain best practice…
Estimated: $42.7K - $54.1K a year
10d
Bilingual Customer Service Representative $$$ 250 RETENTION BONUS $$$
La Familia Insurance —Mesquite, TX
Familia Auto Insurance is an agency that helps customers find the best and most affordable insurance rates in the market. We offer Health, Dental, and Vision.
$14.00 - $15.50 an hour
Quick Apply
1d
Verification Representative (Remote) - TX
Centerfield/Datalot —Dallas, TX
We are seeking an assertive consumer-centric Contact Center Rep to pre-qualify insurance-seeking customers (warm leads) directly to licensed agents for part…
$14 an hour
Customer Service
Automation Personnel Services —Lewisville, TX
Outbound calls 20-40 per day. In this role, you will primarily be responsible for handling claims, data entry and lots of talking on the phone, and be able to…
$17 an hour
Quick Apply
8d
Customer Service Representative
Spire —Richardson, TX
Fixed schedule with guaranteed 40 hours per week. Monday thru Friday 8:00AM to 4:30PM CST. Health insurance with employer contribution.
$15 - $17 an hour
Quick Apply
Commercial Lines Customer Service Representative
Corporate Risk Advisors —Dallas, TX
License: Property & Casualty (any state). Corporate Risk Advisors *is a boutique independent insurance agency. Review policies and Endorsements for accuracy.
$45,000 - $55,000 a year
8d
CSR - Customer Service Representative
Lotus Executives —Irving, TX
Answer incoming calls and emails from customers in a courteous and professional manner. High school degree; associate or bachelor's degree preferred.
$18.58 - $22.58 an hour
Quick Apply
1d
Customer Care Representative
Zentech Consulting —Dallas, TX
Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram…
From $21 an hour
Quick Apply
14h
Customer Service Representative
Exalt Printing Solutions LLC —Carrollton, TX
We support online orders, custom designs, and phone orders across various product lines. Understand and assist in resolving customer concerns.
From $21 an hour
Quick Apply
10d
Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Richardson, TX
Experience in industrial field, B2B sales and/customer service. Respond appropriately and promptly to all customers and Account Manager incoming communications.
$22 - $24 an hour
Quick Apply
Customer Service Representative/Office Manager
ProSource Industries, Inc. —Grand Prairie, TX
Previous experience in customer service or a related field. Assist HR and Operations Manager with entry level tasks and record keeping.
$18 - $20 an hour
Quick Apply
1d
Call Center Representative
All My Sons Moving & Storage —Carrollton, TX
All My Sons Moving & Storage is hiring part-time and Full-time Call Center Sales agents. Customer service: 1 year (Required).
$14 - $17 an hour
Quick Apply
Customer Service Representative
Flow Control Group —Grand Prairie, TX
Manages the day-to-day order entries from phone calls, emails, online orders, and faxes. Basic understanding of data/order entry (Profit 21 a plus).
Estimated: $37.3K - $47.3K a year
Quick Apply
Customer Service Specialist
RollKall —Irving, TX
Excellent problem solving and technical skills. Technically knowledgeable of software tools. Service working extensively with customers in fast paced…
Estimated: $38K - $48.1K a year
Bilingual Customer Service Representative- NorthPark Center
TaxFree Shopping —Dallas, TX
Basic computer knowledge (ipad, excel, word, typing, etc.). Interact with customers to provide information in response to inquiries regarding our process and…
From $14 an hour
Quick Apply
Customer Enrollment Representative
Ace Marketing Partners —Dallas, TX
Provide exceptional customer service, answering questions and addressing concerns. Exciting perks, including team nights, participation in charitable causes,…
$850 - $1,050 a week
Quick Apply
Bilingual Call Center Representative
McCormick Law Firm —Euless, TX
Answer an average of 75 phone calls per day. Answer potential new client calls and gather intake details to transfer to the appropriate employee.
$15 - $20 an hour
Quick Apply
14h
Technical Customer Service Advisor
Foundever —Dallas, TX
Educating teachers, students, and other customers by adding value to calls and e-mails with regard to additional services, new products, and training…
$18 an hour
Quick Apply
Customer Service *Battery Industry*
Confidential —Dallas, TX
Minimum 1 years of customer service and clerical experience. As a Logistics CSR your main priority will be providing excellent customer service while processing…
$19 - $22 an hour
Quick Apply
Case Administrator
NCDS —Dallas, TX
Ability to work in a team environment and develop/maintain a professional customer service based relationship with clients, vehicle owners, and fellow team…
$18.50 - $20.00 an hour
Quick Apply

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CDHP Customer Services Team Lead

Higginbotham Insurance Agency Inc - Richardson, TX

Apply Now

Job Details

Full-time Estimated: $42.7K - $54.1K a year 10 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Customer service
Process improvement
Project management
Product management
Client services
10 key typing
Communication skills
Time management
FSA

Full Job Description

The Team Leader – CDHP Operations is responsible for ensuring the CDHP team has the knowledge, tools and resources to provide assistance to the team and support leadership well. Learning from every interaction, they will create and maintain best practice approaches and documentation, evolve processes, and provide input to the product management function while driving innovation, process improvement, and knowledge management throughout Client Services.

Essential Tasks:

Lead and manage FSA and DCFSA projects and processes across the team.
Coach and mentor team members.
Organize and delegate work to other members of the team
Serve as a Subject Matter Expert by helping to manage and provide guidance to the CDHP team with plan administration, renewal updates, email responsiveness and auditing the team as needed
Work with the team to research and resolve vendor and client inquiries regarding system and process issues
Assist the team with proactive client communication
Provide timely resolution on escalations
Maintain knowledge of CDHP Compliance rules and keep the team and clients aware of changes
Ensure strict compliance with all HIPAA requirements
Train clients and co-workers on new and existing system features, portals and services
Maintain a thorough understanding of all internal systems to respond to general and specialized vendor and team requests
Provide coaching opportunities to members of the team based on weekly/monthly audits
Nurture team based on strengths and weaknesses to identify areas of improvement that will help individuals accomplish set goals
Lead by example on all aspects of the job (work ethic, attendance, dress code, behavior and reliability)
Assist with audits (e.g. Open Enrollment audits, call pulls, emails,)
Assist with team training (e.g. new hires, refresher training)
Compile documentation and write team policies
Other tasks as assigned

Specific Knowledge, Skills and Abilities:

Excellent verbal and written communication skills
Must be proficient in Microsoft Excel, Word and PowerPoint
Understand Reimbursement Account (FSA, HRA, & Commuter) requirements
Ability to multitask and lead projects to a successful closure
Possess strong interpersonal and proactive troubleshooting skills
Ability to successfully lead a team to increase client retention, increase efficiencies, and utilize SMART goals
Utilize excellent organizational and time management skills
Provide superior customer service to internal and external customers
Ability to work independently, assess situations quickly and make logical and appropriate decisions Experience and Education
FSA experience is required •
Supervisory Experience is required
Project Management Experience is preferred

Physical Requirements:

Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements such as keyboarding, writing, and 10-key
Walking, bending, sitting, reaching and stretching in all directions

Apply Now

Customer Service Representative jobs in Dallas, TX

CDHP Customer Services Team Lead

Bilingual Customer Service Representative $$$ 250 RETENTION BONUS $$$

Verification Representative (Remote) - TX

Customer Service

Customer Service Representative

Commercial Lines Customer Service Representative

CSR - Customer Service Representative

Customer Care Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative/Office Manager

Call Center Representative

Customer Service Representative

Customer Service Specialist

Bilingual Customer Service Representative- NorthPark Center

Customer Enrollment Representative

Bilingual Call Center Representative

Technical Customer Service Advisor

Customer Service Battery Industry

Case Administrator

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