Ensure the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim
Coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts
Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations
Prepares, reviews, and processes warranty claims
Follows up with each claim to ensure service delivery to the customer and compensation for the dealership
Schedule warranty appointments, and educates customers to set expectations.
Keep abreast of all factory recalls, announcements, and procedures.