Are you ready to join a dynamic team and take your career to the next level? The Washington Society of CPAs (WSCPA) is looking for a detail-oriented, task management pro with excellent customer service skills to be our next Membership Coordinator!
This hybrid role (3 days a week in the office and 2 days from home) is a key part of our member services team, providing outstanding service to our members and internal team. If you are an energetic, organized, and self-driven contributor who thrives in a collaborative environment, we want to hear from you!
How You’ll Contribute to Our Team
- Lead our annual dues renewal process, hitting budget targets with flair.
- Keep our membership database shipshape and humming with accurate information.
- Whip up insightful monthly membership reports that tell our success stories and help us identify target areas for improvement.
- Foster firm relationships through seamless billing and payment processes.
- Welcome new members with eagerness, ensuring they feel right at home.
- Infuse excitement into our member experiences through enhanced services and benefits.
- Be our vibrant ambassador and provide great customer service presence on our phone and chat platforms.
- You’ll contribute your creative ideas to boost membership recruitment and retention campaigns and bring fresh perspectives to drive successful membership deliverables.
Skills and Abilities
- Customer Service Ace with a Keen Eye: You excel at providing top-notch service and spotting the smallest details.
- Wordsmith Extraordinaire: Your written and verbal communication skills are top-tier.
- Organization Guru: Juggling multiple tasks and priorities is your superpower.
- Relationship Builder: You effortlessly connect with others and inspire action.
- Tech-Savvy Pro: You navigate Microsoft Office and database applications with confidence.
- Go-Getter: You're a self-starter who works independently and thrives without constant supervision.
- Team Player: You work well with others and forge strong relationships.
Qualifications and Experience
- High school graduate or equivalent.
- One to three years’ experience in an administrative and/or customer service role
- College coursework in liberal arts, office applications or related field a plus
- Association or not-for-profit experience a plus
Employee Benefits
- Meaningful Work: Play a crucial role in supporting and advancing the CPA profession. Don’t worry, you don’t have to be a CPA to work here, most of us aren’t!
- Amazing Team: Work with awesome coworkers in a supportive environment.
- Comprehensive Health Coverage: Medical, dental, vision, and life insurance to keep you and your family healthy.
- Flexible Work Environment: Enjoy a hybrid schedule with 3 days in the office and 2 days from home. Our standard workweek is 37.5 hours.
- Financial Security: 401(k) plan with a 4% match to help you save for the future.
- Generous Time Off: Enjoy vacation, sick leave, personal days, holidays, and extended time off in December (dates vary). Plus, we close early before most major holidays to give you a head start on your celebrations.
- Convenient Amenities: Free parking with EV charging, an on-site gym, amenities center, restaurant, and cafe.
- Strengths-Driven Team: Collaborate in a culture that prioritizes and develops your strengths
How to Apply:
Apply and view our Careers page at https://app.wscpa.org/careers. Please submit a cover letter and resume in Microsoft Word or PDF format. A real, live person reads all applications. It is our way as a small company to get to know why you want to be part of our team. Include “Membership Coordinator” in the subject line.Only local candidates will be considered.
About Us: WSCPA is a professional membership association serving CPAs throughout Washington since 1904. Our office is in Bellevue, Washington. We offer a hard-to-beat benefit package which includes a 37.5-hour work week, flexible scheduling, telecommuting and free parking. Employees are covered by medical, dental, vision, flexible spending account, long term disability, basic life insurance and an EAP. Employees are able to enroll in our organization’s 401(k) plan, as well as our discretionary profit-sharing plan subject to eligibility and vesting. Employees also receive 18 days of PTO annually, and 11 paid holidays throughout the year. We are currently working hybrid; this position requires the ability to come into the office.
Job Type: Full-time
Pay: $27.00 - $29.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Administrative: 1 year (Preferred)
Language:
Ability to Commute:
- Bellevue, WA 98005 (Required)
Work Location: Hybrid remote in Bellevue, WA 98005