Overview
The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
Primary Responsibilities
- Build and maintain relationships with clients and other team members
- Perform software/hardware upgrades
- Install, maintain, and repair, desktop hardware, network equipment and PC peripherals
- Maintain daily service calls and meet requested SLA time frames based on client expectations
- Provide detailed progress updates in a timely and accurate manner
- Perform routine maintenance following company and vendor standards
- Work to ensure physical cabling infrastructure meets desired standards
- Participate in equipment liquidations
Knowledge and Skills Requirements
- Display a professional, reliable, trustworthy, and positive demeanor
- Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system
- Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background
- Have organizational skills with strong orientation to detail and ability to follow-through on tasks
- Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
- Have experience with Microsoft Office applications
- Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS
- Be familiar with network-based PC operating system deployment
- Possess ability to maintain confidentiality of information accessed, processed, or stored
- Able to:
- work and adapt in an evolving-priority environment
- follow processes and protocols
- meet deadlines and to manage multiple tasks simultaneously
- ensure physical cabling meets desired standards
- learn software tools/applications (e.g. asset tracking and ticketing system)
Additional Qualifications And Certifications
- A+, Network+, MTA, MCSA certifications are desirable
Working Conditions
- Reliable transportation
- Valid Driver’s License and Car Insurance
- May require occasional evening and weekend work
- May require occasional work weeks over 40 hours
- Ability to lift/carry items weighing 50 lbs.
Job Type: Full-time
Pay: $44,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Experience level:
- 1 year
- 2 years
- Under 1 year
Schedule:
Work Location: In person