JLS Job Requirement for:
Technical Support Specialist
Location: Arlington, VA
Job Description:
Serves as a Tier I and II Technical Support Specialist
Identify, diagnose, and resolve problems
Provides support for the escalation and communication of status to agency management and internal customers
Observe, analyze, and report data; and when appropriate makes necessary repairs to equipment
Utilize engineering drawings, manuals and other related documentation in the performance of assigned tasks
Qualifications:
BS in Computer science (or related)
2+ years of experience
- No Degree – 6+ years of experience
Experience and/or familiarity with one or more of the following:
- Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix
Experience monitoring system health and status
Experience documenting problems and resolutions through a tracking program
Experience and/or familiarity with one or more of the following shell scripts:
- Bourne, C, Krone, Bash, Perl, etc
Experience and/or familiarity with one or more of the following:
- TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
Tier I experience:
- General troubleshooting, triage, or performance of specific tasks
- User account creation, password resets/unlocks, share drive access, remote software installations
Experience interfacing with the following groups (preferred):
- software development, testing, integration, deployment, sustainment, maintenance, etc.
Experience working in an Agile environment (preferred)
Experience with ITIL methodology desired (preferred)
Tier II experience:
Prioritize incidents, perform detailed troubleshooting and root cause analysis
Determine multi-user, multi-system correlations.
Tier III (preferred):
- Provide system administrative support to correct deficiencies noted in the ticketing system for COTS and GOTS software packages
Experience providing status to program management and input to customer status reports.
Desired Certifications:
- Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.)
- Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications
- DoD 8570.1-M Compliance at IAT Level I
- Information Technology Infrastructure Library (ITIL) certification
Active DoD Top-Secret Clearance
Job Type: Full-time
Salary: $50,000-$65,000
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation package:
- Bonus opportunities
- Signing bonus
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical Support: 4 years (Preferred)
- Tier I Support: 2 years (Preferred)
- Tier II Support: 1 year (Preferred)
- Bourne, C, Krone, Bash, Perl, etc: 2 years (Preferred)
- TCP/IP, Cisco switches and routers, VLAN, firewall, VPN: 2 years (Preferred)
Security clearance:
Work Location: In person