Directly manage a team of Area Managers, Sr General Managers, Field Recruiter, IT Manager, and Culinary Operations Managers. Manage their strategic growth plans and a bench for expansion.
Ensure team is developing and sourcing a roster of highly talented restaurant operators to support existing operations and expansions.
Work in collaboration with the Director of Training that all employees from line level to field leaders are executing all required training and food safety certifications.
Collaborate with CRO to set all budgets and plans related to the field operations leadership team.
Manage and Collaborate with the Culinary Operations Manager to ensure maintaining and beating goals around food quality, food cost, throughput, food safety, and culinary training.
Champion a guest-centric approach to operations, with a focus on delivering an exceptional dining and pick-up experience. Gather and analyze customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction.