An important aspect of patient unmet need are affordability challenges that stand in the way of patients starting and staying on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with J&J Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding and adherence.
The Director, Patient Access & Affordability – IMM & Cost Support Solutions will lead the team responsible for evolution of our existing affordability programs and the design of new solutions for the Immunology portfolio while also driving cost support optimization and effectiveness across the Innovative Medicine portfolio. You will be a member of the Patient Access and Affordability Solutions (PAAS) team, working closely with the PECS patient experience teams and other patient solutions teams to deliver, measure and optimize the patient affordability journey, ensuring that more patients can start and stay on therapy. You will also work collaboratively with the brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives. This position is responsible for leading the team who will help identify, co-create, and operationalize the solutions needed to support patients as they seek to start and stay on their prescribed treatment. Your work will directly impact the team’s ability to offer a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.
A Day in the Life
Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
Day-to-day Responsibilities
The Director, Patient Access & Affordability – IMM & Cost Support Solutions will lead the team responsible for compliantly developing and implementing best in class affordability solutions for the Immunology portfolio and will drive affordability innovation and optimization across the J&J Innovative Medicine portfolio. Their day-to-day responsibilities include:
- Affordability Strategy & Innovation: Identify, design and compliantly implement innovative solutions and shape the patient affordability services portfolio into a complete, inter-connected and digital experience for the patient that is communicated clearly and supports patient starts and stays. Drive affordability & financial services innovation across therapeutic areas through proof of concept, program scaling, and optimization to meet the evolving needs of the broad Innovative Medicine portfolio.
- Collaborate: Partner with multiple vendors across IT, Patient Support Programs, and other external/internal partners to develop and execute solutions that can positively impact patient access and affordability experience.
- Customer-Centric Design Process: Create a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition, utilizing cutting edge financial and technology solutions.
- Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; Identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery.
- Program Operations & Compliance: Lead program development & launch with partner suppliers in accordance with regulations & internal policy. This includes program approvals (legal, compliance, privacy), copy approval process, SOPs, training, and compliance monitoring.
- Goal Setting: Define KPIs and establish metrics and goals for access and affordability program awareness and utilization to build and provide business reviews to key stakeholders.
- Training: Coach your team to help lead training initiatives for our field-based specialists and field reimbursement managers to ensure strong delivery of patient service initiatives
- Advancing Equity in Healthcare: Uncovering and addressing the needs of underserved populations for affordability solution awareness and enrollment.
- Communications Planning: Coach your team through planning efforts for communications (targeting, messaging, creative, channels) and training in support of affordability programs - influencing indirectly through brand patient and professional marketing teams.
- Culture: Support a culture of learning, smart risk-taking and experimentation
- Diversity & Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
- Leadership & Ethics: As a member of the Patient Access & Affordability Leadership Team, model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
About You
You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new programs and novel models to support patients. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short – you learn from it.
- Bachelor's degree required.
- A minimum of 10 (ten) years of healthcare business or financial services experience is required.
- Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): Patient access and affordability, financial services, healthcare patient experience, reimbursement strategy and operations experience, data analytics and systems, healthcare payer operations, and/or specialty pharmacy operations in the US market.
- A minimum of 3 (three) years of experience leading teams and developing high potential talent is required.
- Ability to inspire change in a matrixed organization is required; comfort working in “white space” preferred.
- Applying an understanding of value-based healthcare economics, systems, payment and delivery models, and the roles of the payor, provider and patients in reimbursement decisions and how they impact marketing, access and affordability is preferred.
- Conceptual understanding of data platforms, flow of information and technology platforms to design and deliver compliant patient affordability programs is preferred.
- Analytics translation with strong ability to interpret data and make informed projections/assertions to support a business strategy and metrics to assess success is preferred.
This position is based in Horsham, PA with flexibility to work in Titusville, NJ and requires up to 25% domestic travel
The base pay range for this position is $142,000 to $244,950. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.
Information on benefits can be viewed by following this link: https://www.careers.jnj.com/employee-benefits
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .