We are a Physical Therapy and Occupational Therapy Outpatient clinic. We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome clients/patients and verify insurance eligibility and benefits. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls and scheduling as well as helping as Rehab Aide.
- To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role over the phone and in person.
- You should be reliable, punctual and effective while streamlining office operations.
- Reliability and Multitasking and stress management skills are essential for this position!
- Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes everyone positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome patients and clients as soon as they arrive at the office
- Verify identification and Insurance eligibility.
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Help and assist as Rehab Aide with setting up patient on modalities and thermal agent (Occasionally)
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Skills
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Knowledge or familiarity with WebPT a plus
- Proficiency in Microsoft Office and Must be able to to Type well. (40-60 wpm)
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Professional written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; Bachelor's Degree is a plus
- Spanish Speaking is a highly recommended.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
Medical specialties:
- Orthopedics
- Sports Medicine
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Downey, CA 90241: Relocate before starting work (Preferred)
Work Location: In person