Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.
Duties:
- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls with professionalism and courtesy
- Perform night audit duties as required
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience in hospitality management or front desk operations is preferred
- Familiarity with hotel management software systems is a plus
- Bilingual skills (multilingual) are highly desirable
Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Exceptional guest relations skills
- Proficient in phone etiquette and handling phone systems
- Attention to detail and accuracy
This is a full-time position with competitive pay. We offer opportunities for career advancement within our organization. If you are passionate about providing exceptional customer service in the hospitality industry, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Part-time
Pay: $16.50 - $17.00 per hour
Expected hours: No less than 24 per week
Benefits:
- Employee discount
- Referral program
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
Work setting:
Ability to Relocate:
- Sequim, WA 98382: Relocate before starting work (Required)
Work Location: In person