**Front Desk Agent** **Overview:** Join our dynamic team as a Front Desk Agent at our prestigious hotel in a prime location. If you have a passion for hospitality, exceptional guest service, and thrive in a fast-paced environment, this opportunity is for you. We offer competitive benefits and a supportive work culture that values career growth. **Responsibilities:** - Greet and assist guests with check-in and check-out procedures promptly and courteously - Handle guest inquiries, requests, and complaints with professionalism and efficiency - Maintain a neat and organized front desk area while ensuring all necessary supplies are stocked - Process reservations, cancellations, and modifications accurately in the hotel system - Collaborate with other departments to ensure seamless guest experiences - Uphold high standards of customer service to exceed guest expectations - Perform night audit duties as needed to ensure accurate accounting procedures **Experience:** - Prior experience in hotel management, hospitality, or related field is preferred - Strong background in guest relations, front desk operations, or resort settings is advantageous - Familiarity with night audit processes and phone etiquette is a plus - Exceptional customer service skills with a focus on delivering memorable guest experiences - Ability to multitask, work under pressure, and maintain a positive attitude - Proficiency in handling various guest services effectively - Flexibility to work varied shifts including nights, weekends, and holidays This job description outlines the general responsibilities of the Front Desk Agent role. Specific duties may vary based on the hotel's needs. If you are enthusiastic about providing top-notch service and creating lasting impressions for our guests, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Atlanta, GA 30326 (Required)
Ability to Relocate:
- Atlanta, GA 30326: Relocate before starting work (Required)
Work Location: In person