The Operations Manager oversees the operations and client relations of a segment of accounts within a region. Manages the strategic development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team. Builds senior level relationships with client contacts at key accounts.
General Responsibilities
· Manage the strategic development of the existing client base and maximize customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team. Develop and manage relationships with daily and senior level administrators
· Work with the business development organization to strengthen CBPS’ relationships among senior key decision makers in client organizations
· Set strategy for expansion of existing and new services, depending on account management structure – either with or without an assigned account executive
· Work with Sales and Strategy in the formation of proposals for business expansion within existing clients
· Create and foster a culture of continuous improvement
· Ensure the effective implementation of the customer relations plan
· Ensure effective performance management with direct reports and oversee the overall process
· Be accountable for the financial performance of accounts against budget.
Job Type: Full-time
Pay: $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
Experience:
- Business management: 5 years (Preferred)
- Service Industry: 5 years (Preferred)
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Work Location: In person