This role is 24 hours per week - Monday / Thursday and every other Friday and Saturda
The ideal candidate will have:
- Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.
- Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
- Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
- Ensure that reception desk and lobby are kept clean and organized after each shift.
- Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
- Assist residents in signing up for programs and activities and collect payment.
- Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
- Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
- Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
- Complete monthly charge sheets in accordance to procedure.
- Support other departments in clerical duties as assigned by the Administrative Services Coordinator
- Support the Lead Receptionist in clerical duties and maintenance of the reception area
- Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.
- High school education or equivalent.
- One year of secretarial training or clerical experience.
- Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. .
- Pleasant personality and telephone voice.
- Ability to remain calm in an emergency situation.
- Complete confidentiality when circulating general information.
- Knowledge of computers including Microsoft Office Suite.
- Interest in and desire to work with older adults.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 24 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Healthcare setting:
- Assisted living facility
- Long term care
- Nursing home
Schedule:
- 8 hour shift
- Every weekend
Experience:
- Administrative: 1 year (Required)
Shift availability:
Ability to Commute:
- Geneva, IL 60134 (Required)
Ability to Relocate:
- Geneva, IL 60134: Relocate before starting work (Required)
Work Location: In person