Job Overview:
We are seeking a professional Concierge to join our team and provide exceptional customer service to our clients. As a Concierge, you will be the first point of contact for guests and residents, ensuring their needs are met promptly and efficiently. The property is a 356 luxury high-rise lease up.
Duties:
- Provides a warm welcome to residents and guests
- Register guest or vendor in our System
- Announce all guests to resident for access
- Direct guest(s) to resident's unit
- Assist with lease tours and applications as needed
- Responds to resident's request in a professional manner
- Responds to emergency situations in a timely and efficient manner
- Monitors and controls access to the building including camera system
- Maintains daily log, records and forms
- Maintains resident records and forms
- Resolves and follows-up on all complaints/issues
- Performs assigned administrative clerical, word and excel document work
- Helps maintain a safe and secure environment throughout the building
- Walks the building premises as directed for monitoring purposes
- Follows safety procedures and maintains a safe work environment
- Consistent and regular attendance required
- Has the ability to understand and complete all required forms
- Occasional overtime may be required
- Must have the ability to work extended/flexible hours, weekends.
- Attend and participate in designated meetings or functions as requested by the Assistant General Manager
- Responds and documents resident concerns and complaints in a timely manner before escalation to management
- Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservation set-up, interfacing with residents, and other duties as assigned
- Answers calls/emails from residents, provides assistance and follow-up, as appropriate
- Understands community guidelines and refers to governing document resources
- Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team members
- Other duties as assigned or required by the Property Manager.
Skills:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent problem-solving and critical thinking skills.
- Must have a positive attitude with the ability to remain flexible and patient.
- Excellent organizational and multitasking skills.
- Excellent administrative skills.
Join our team as a Concierge to create memorable experiences for our guests and residents while showcasing your exceptional customer service skills.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
Work setting:
Ability to Relocate:
- Los Angeles, CA 90048: Relocate before starting work (Required)
Work Location: In person