Job Description:
Wayne's Pest Control is seeking an Inside Sales Administrator to join our dynamic team. As an Inside Sales Administrator, you will play a crucial role in supporting the Inside Sales department by efficiently managing administrative tasks, assisting with customer inquiries, and ensuring the smooth operation of our inside sales processes. If you are organized, detail-oriented, and passionate about providing exceptional customer service, this role is perfect for you.
Benefits:
- Medical, Dental, and Vision
- Employer-paid life insurance, and short-term disability
- 401k with company match
- Paid time off and 8 paid holidays
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Key Responsibilities:*
1. Customer Engagement:
- Respond to incoming customer inquiries via phone, email, and chat promptly and professionally.
- Assist customers with service inquiries, pricing information, and appointment scheduling.
- Maintain a positive and courteous attitude while providing excellent customer service.
2. Administrative Support:
- Process sales orders and contracts accurately and efficiently.
- Update and maintain customer information in the CRM (Customer Relationship Management) system.
- Prepare and send invoices and receipts to customers.
- Manage and organize sales documentation and records.
3. Sales Team Assistance:
- Collaborate with the sales team to gather necessary information and documentation for prospective clients.
- Coordinate with the field service team to schedule appointments and inspections.
- Provide support in preparing sales presentations, proposals, and contracts.
4. Reporting and Analysis:
- Generate and maintain reports related to sales activities, leads, and conversion rates.
- Assist in monitoring and tracking sales goals and performance metrics.
5. Customer Retention:
- Follow up with existing customers to ensure satisfaction and address any concerns or issues.
- Offer promotional information and upselling opportunities to maximize revenue.
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Qualifications:*
- High school diploma or equivalent; associate's, or bachelor's degree is a plus.
- Previous experience in a customer service or administrative role is preferred.
- Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, Outlook), and other relevant tools.
- Strong communication and interpersonal skills.
- Exceptional organizational and time management abilities.
- Attention to detail and accuracy.
- A commitment to delivering outstanding customer service.
- Knowledge of the pest control industry or related fields is a bonus.
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Working Environment:*
- This is an office-based position, typically working during regular business hours.
- Interaction with field service staff may be required.
- You may need to handle occasional customer inquiries or support after hours or on weekends.
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WHY WORK WITH US?*
Waynes is a leader in modern pest control and lawn care with branches throughout Alabama, Mississippi, and Tennessee. We embody our core values of Integrity, Courage, Perseverance, and Character. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector.
Waynes is a part of Anticimex Group, with over 8,000 employees in 19 countries around the globe.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour