Retail Lead
Hopscotch
About Hopscotch
Hopscotch is an immersive and experiential brand that brings together local, national and international artists in collaborative environments to create distinctive shared experiences. We believe art can be a vessel to tell stories and illuminate important messages of the past, present, and future. We aim to elicit a sense of joy and wonder in the spaces we create; where our guests may playfully explore beyond their day to day and leave reality behind. Hopscotch strongly believes in cultivating lasting relationships and a synergy with our staff, artists and the local communities we are in.
Hopscotch is an equal opportunity employer that values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
Job Summary
Hopscotch is looking for hospitality and retail professionals who are concentrated on growing sales and who act as an ambassador to the local artists and unique selections offered in our shop! If you love to engage with people, are passionate about all aspects of a retail store, and enjoy being a part of a team that provides a great guest experience, you will be a perfect fit as our Retail Lead. You must be reliable, have no fear of striking up conversation, familiar with all items in our shop, able to manage inventory and item ordering, love to put smiles on people’s faces and take on challenges with enthusiasm.
We are looking for someone with previous retail experience who is well versed in all aspects of sales by guaranteeing that inventory is clean and organized, maintaining product parts and reaching sales goals.
Job Responsibilities
- Represent the Hopscotch brand with integrity and enthusiasm.
- Work alongside the General Manager to interview and hire new retail staff.
- Oversee the training schedule and training execution of all retail associates.
- Work closely with the Retail Manager to curate local items and showcase local artists for the store.
- Work with the ARM to drive KPIs and reports across the brand.
- Drive 5 star online reviews through guest engagement and encouragement.
- Manage inventory on a weekly basis to ensure proper replenishment orders are placed in a timely manner.
- Engage with guests as they are shopping around the HopShop, with guests passing through the shop by using key talking points to promote sales and average spend per guest.
- Creative and ambitious personality who helps drive the sales within the Hopshop, along with relaying new ideas to the General and Retail Managers.
- Follow inventory, stocking and merchandising display guidelines in order to meet our branding guidelines and standards of Hopscotch.
- Follows direction well, takes initiative in completing tasks provided by the Hopscotch Leadership team, while also taking initiative to anticipate the needs of the shop.
- Provide store and departmental insight related to the customer experience and communicate to the General and Retail Managers.
- Is familiar with all products that are offered in the Hopshop in order to utilize key talking points when engaging with the guests.
- Work cooperatively both independently and as part of a team.
Compensation
- Full Time
- Pay: $20/hour
- Employee discounts
- Health benefits through Blue Cross Blue Shield
- Parking provided
Who You Are
- Reliable and responsive.
- Must uphold a strong attendance record.
- Flexible and open scheduling availability with the specific ability to work evenings, holidays and weekends as required.
- Naturally comfortable meeting new people with a passion for making people smile.
- Must have a genuine love and ability to talk with strangers young and old.
- Ability to work as part of a professional on a team - Excellent verbal communication.
- High energy, self-managing, and self-starter personality.
- Strong desire to work as part of a fun, creative and entrepreneurial team in a fast- paced, out-of-the-box environment.
- You are willing to stand for long periods of time in spaces that are of varying size and light.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- San Antonio, TX 78205 (Required)
Work Location: In person