Job Overview:
A Billing and Sales Support Representative plays a crucial role in assisting both customers and internal teams with billing inquiries and sales-related support. Here are some key responsibilities and skills typically associated with this role:
**Responsibilities:**
1. **Billing Support:**
- Handle customer inquiries related to billing, invoices, and payment issues.
- Assist customers in understanding their bills and resolving discrepancies.
- Process payments and update customer account information as needed.
- Collaborate with the finance department to address billing issues.
2. **Sales Support:**
- Work closely with the sales team to provide administrative support.
- Assist in preparing quotes, proposals, and sales contracts.
- Handle order processing and ensure accurate entry of sales transactions.
- Provide product or service information to potential and existing customers.
3. **Customer Communication:**
- Communicate with customers via phone, email, or chat to address their concerns.
- Resolve customer complaints or issues in a timely and effective manner.
- Build positive relationships with customers to enhance their overall experience.
4. **Documentation and Record Keeping:**
- Maintain accurate and up-to-date records of customer interactions.
- Document and report any recurring issues to management for resolution.
- Keep detailed records of sales transactions and billing activities.
5. **Cross-Functional Collaboration:**
- Collaborate with other departments such as finance, sales, and customer service.
- Coordinate with the sales team to ensure accurate and timely processing of orders.
- Work with the finance team to address any financial discrepancies.
**Skills and Qualifications:**
1. **Communication Skills:**
- Strong verbal and written communication skills.
- Ability to explain complex billing or sales-related information in a clear and understandable manner.
2. **Customer Service:**
- Excellent customer service skills with a focus on customer satisfaction.
- Ability to handle challenging situations and resolve customer issues.
3. **Organizational Skills:**
- Strong organizational and multitasking abilities.
- Attention to detail to ensure accuracy in billing and sales processes.
4. **Technical Proficiency:**
- Familiarity with billing software and systems.
- Basic knowledge of sales processes and CRM systems.
5. **Team Player:**
- Ability to work collaboratively with different teams and departments.
- Willingness to assist colleagues and contribute to the overall success of the organization.
6. **Problem-Solving:**
- Analytical and problem-solving skills to address billing discrepancies and customer issues effectively.
7. **Adaptability:**
- Ability to adapt to changes in procedures or software systems.
A Billing and Sales Support Representative plays a vital role in ensuring a smooth customer experience and supporting the sales process. The combination of customer service skills, attention to detail, and collaboration with different teams is crucial for success in this role.
Job Type: Part-time
Pay: $19.00 - $20.00 per hour
Expected hours: 25 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person