La Maison Du Chocolat is the most famous French Luxury Chocolatier. Founded by Robert Linxe in 1977, realizing his vision of “restoring chocolate in all its nobility” he opens the first boutique dedicated entirely to chocolate in Paris. More than 40 years later, La Maison Du Chocolat operates in 7 countries with more than 45 boutiques, e-Commerce and a vast Corporate Sales program.
The Customer Service Coordinator is responsible for handling all customer service and administrative tasks supporting web and boutiques’ sales. Multi-tasking within our fast-paced environment while upholding our service standards is paramount to this job. Responsibilities include (but are not limited to) fielding customers' calls and emails, assisting in maintaining our website, order processing, and troubleshooting.
Expectations for Customer Service:
- To actively participate in the sale of the La Maison Du Chocolat services and products (Mail order/ Boutique) to the clients, in accordance with the internal criteria of excellence
- Offer exceptional customer service to our customers at all points of contact, resolve any issues and escalate issues as necessary to the Customer Service Manager
- Assist customers with order status, order placement and account creation, boutique inquires.
- To engage and educate the clients, describe the products in detail and offer all the services available to the clients
- Be mindful of the daily/weekly and monthly budget of the Mail order and web departments and strive to achieve these goals
- Acquire excellent product knowledge
- Anticipate the out-of-stock items by notifying the e-Commerce Team on the products being purchased
- Ensure that the greeting and the selling to the clients are in accordance with the standards established as per set of rules provided by the training program for client experience
- Any tasks required by management
Expectations for Wholesale admin:
- Daily order printing of the various drop ship wholesales portals ensuring orders are correctly prepared by supply chain team and shipped on time.
- Proper and organized record keeping for the weekly and monthly invoicing
- Anticipate the out-of-stock items by notifying the various wholesale portals on the products being purchased
- Communicate the team for potential bottleneck into the process.
Qualifications:
- Excellent customer service ability
- Superior organization skills
- Strong communication and selling skills
- Associate degree or commensurate experience
- Professional written and verbal skills
- Able to work 40 hours a week and be flexible to change to reflect the needs of the business. The ability to work evenings and weekends is a must.
- 401k and health benefits offered.
Job Type: Full-time
Experience:
- Customer Service/ Call Center Experience- 1 year (Required)
- Wholesale/logistics order printing- 1+ years
- At least two years marketing and/or sales experience preferred
Location:
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Zendesk: 1 year (Preferred)
Work Location: In person