Collision Center Front Desk
**Job Summary**
R.J. Shore Automotive and Collision is a Family owned business in New Haven, CT for 20+ years.
RJ Shore Collision, a member of the RJ Shore family has an immediate opening for a Part/Full-Time Front Desk Receptionist to perform the following: Answering the phones and customer inquires in a timely and professional manner. Coordinate with vendors, dealerships and repair shops to order parts. Maintain an organized work area. Keeps records of all transactions, orders, payments and recieved parts. The right candidate for this position needs to be organized, well spoken, have attention to detail, positive attitude and upward demeanor. This position is a has the ability to earn 15+ per hour depending on experience and qualifications.
**Duties:**
- Manage and lead a team of automotive technicians and service advisors to ensure efficient workflow and exceptional customer service.
- Implement strategies to maximize sales opportunities through effective upselling techniques.
- Oversee automotive repair services.
- Handle cash transactions and maintain accurate records of financial transactions.
- Coordinate with vendors to optimize center performance and meet business objectives.
- Ensure compliance with safety regulations and company policies.
- Provide guidance and support to staff for continuous improvement in service delivery.
**Experience:**
- Proven experience in automotive service management, preferably in a Collision Center setting.
- Strong background in upselling techniques and maximizing revenue streams.
- Experience in cash handling procedures within an automotive service environment.
- Previous experience working in a dealership is a plus.
**Requirements:**
- Minimum of 1 year experience ina Collision Center or similar role in the automotive industry.
- Ability to effectively handle customer inquiries, complaints, and conflicts.
- Strong organizational skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Must be able to suspend operations when necessary for safety or compliance reasons.
- Must have 2+ years experience with ICAR and CCC programing.
-Must be Bi-Lingual
If you are a motivated individual with a passion for the automotive industry and possess the required skills and experience, we invite you to apply for the Front Dest position at R.J. Shore Collision. Apply now!
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
Experience:
- CCC PROGRAM: 2 years (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- New Haven, CT 06513 (Required)
Ability to Relocate:
- New Haven, CT 06513: Relocate before starting work (Required)
Work Location: In person