Customer Service Dispatcher
The Customer Service Dispatcher must possess strong customer service, time management, verbal and written communication skills, listening and comprehension skills. Must be able to interact with others in a team environment. Self-motivated individual with ability to follow work instructions accurately and perform job at times, with minimal supervision in a fast-paced environment. Must be able to dispatch calls through software and select proper drivers based on time windows. Must be able to address driver issues through the day directly.
Essential Job Functions but not limited to:
- Define, develop, document, and execute comprehensive plans that will drive optimal customer service to by the drivers.
- Identify efficiencies and bring forward to the management team.
- Assists in making changes to drivers that make optimization of work possible. understanding of the appropriate service levels required by our customers and other facilities we support in a cost-effective manner.
- Investigates customer concerns and provides time sensitive responses that support the company culture
- Pro-actively monitor concerns, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
- Other projects or duties as assigned.
- May be required to work On-Call hours as business needs required
- This position must pass a background check
Qualifications:
Required Skills and Experience:
- Proficiency in MS Office, especially Word, Excel and Outlook required
- Exceptional oral, verbal and written communication skills required
- Must be self-motivated, detail oriented and highly organized with the ability to manage and prioritize
- Consistently demonstrate a positive approach, team-player attitude and professional demeanor
- Ability to rearange driver schedules to meet deadlines
Communication method(s) used:
- Email
- Phone
- Ring Central
- Teams
Work Remotely
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person