Would you like to go home every day knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team and be an impact player making a difference in one of the most prominent agencies in the country.
Big Brothers Big Sisters has the following position available: Match Support Specialist - AMACHI located in Houston, TX.
Position Summary:
Provides regular case management support to match participants to ensure longer and stronger match relationships. Conduct match introductions to launch new match relationships.
Essential Functions, Responsibilities, and Activities:
Maintain an assigned caseload of 95-100 Community Based and/or School Based matches
- Contact volunteers, parents and children according to agency standards based on length of match, in order to:
- - Provide both on-going risk management and support to keep the match going;
- Discuss match activity, personal safety reminders, and goal accomplishments;
- Make assessments and produce comprehensive documentation related to individual training needs, information, and support needs for each match participant
- Share information about agency activities, programs, and opportunities to donate
- Conduct match introductions and match closures according to BBBSA and agency standards
- Re-engage volunteers, children and parents as appropriate after match closure
- Conduct match evaluations/satisfaction surveys and annual outcome evaluations with parent, child and volunteer; input according to BBBSA and Case Management Manual
- Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency timeframes and standards for every touch point with a match participant.
- Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
- Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
- Attend and participate in all team, staff and program meetings as requested
- Participate in monthly supervisor meeting to share pertinent information and escalate issues as they arise
- Assist with agency special events as requested
- Other duties as assigned by direct supervisor.
Education, Experience, and Other Requirements
- Bachelor’s degree required, preferably in a social or human science
- One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time
- Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills of at least 45 words per minute error free
- Prior experience working with a database helpful
- Bilingual English/Spanish fluency helpful, but not required
- Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
- Flexibility to work with diverse populations
Aside from supporting a great mission, you will enjoy great benefits including retirement (matched); medical, dental and life insurance; HSA option; flexible spending account; education reimbursement, awesome time-off and casual dress.
Please submit resume to and indicate "Match Support Specialist AMACHI - Houston, TX" in the subject line.
For more information on Big Brothers Big Sisters, visit our website at www.bbbstx.org.
Equal Opportunity Employer - M/F/V/D
No Phone Calls Please.
Job Type: Full-time
Pay: $36,570.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Application Question(s):
Education:
Experience:
- non-clinical case management environment: 1 year (Preferred)
- heavy volume of phone work: 1 year (Preferred)
Work Location: In person