General Manager
Slice Factory’s mission is to transcend the way the world enjoys pizza by the slice. In a world that finds us busier than ever, we are relentlessly pursuing ways we can share our one-of-a-kind Jumbo Slices with our customers in a fast, convenient way, without sacrificing quality and service. This all started in 1998 when Vince DiDiana opened our first location in Berwyn, Illinois. Our Jumbo Slice was a raving hit with our customers who wanted delicious pizza, served quickly at a great value. Dom DiDiana, Vince’s son, began working at Slice Factory at a young age. At the time Dom stepped in as CEO in 2012, we had 3 locations. Dom’s latest innovation in transcending the way the world enjoys pizza by the slice was creating his own take on the drive-thru, which we refer to as the Slice Thru which has propelled us to having 13 locations as of 2023. We take great pride in being a family-owned and operated company which is felt by our mantra “Treat everyone like family”. Our sights are set on becoming a national brand by developing an incredible team, delivering amazing hospitality, high-quality pizza, and improving our systems and processes to create efficiency.
JOB SUMMARY:
We are looking for experienced general managers to join the Slice Factory family. As we continue to grow we need hands-on general managers to manage and optimize front-line employees and future leaders, oversee our systems and processes, manage food and labor budgets, and take an “ownership” mentality for their location. The ideal outcome for a general manager is to achieve efficient operations and hit monthly sales goals through servant leadership, high-quality hospitality, and back-of-the-house excellence. The general manager will report directly to our director of operations for both FOH and BOH and our president.
JOB RESPONSIBILITIES:
Leadership
- Develop a growth-minded culture.
- Full buy-in and embodiment of the Slice Factory Way.
- Adherence and implementation of the Slice Factory Fly Wheel.
- Recruit, Interview, hire, train, reward, and fire front-line staff.
- Constant communication of the Slice Factory Way to all staff.
- Establish a healthy coaching relationship with each member of their staff.
- Analyze, evaluate & train front-line staff performance.
- Develop future leaders of Slice Factory (Team lead, AGM).
- Communicate with the leadership team on their needs and express ideas on how to improve their location's systems and processes.
Front of the House
- Maintain a high level of service.
- Ensure all processes, procedures, and checklists are implemented.
- Train and develop FOH staff.
- Develop relationships with current and potential customers.
- Resolve any customer issues.
Back of the House
- Achieve BOH Excellence (food quality, reduce waste, cleanliness).
- Ensure all processes, procedures, and checklists are implemented.
- Train and develop BOH staff.
- Maintain food budget.
Finance, Reporting, & other areas of oversight
- Create store schedule.
- Maintain labor budget.
- Report & analyze the financial performance of their location.
- Strive to reach the store’s performance goals.
Required / Preferred Experience
- 2+ years of managerial experience.
- 5+ years in restaurant or hospitality.
- Proven track record of success growing a location.
- Proven track record of success in a leadership role.
- Proven track record of success in training and developing staff.
- High level of Emotional Intelligence (EQ).
- Strong communication skills including conflict resolution.
- Impeccable integrity and can-do attitude.
COMPENSATION:
Competitive Base + Bonus + PTO along with plenty of opportunities to grow.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Experience level:
Restaurant type:
- Quick service & fast food restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Shift availability:
Work Location: In person