Job Summary:
The Arc Tampa Bay is seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of IT infrastructure and excellent problem-solving skills.
Primary Responsibilities:
- Basic Windows Operating Systems – Install and support Windows OS including command line and client support
- Desktop support (Windows 10 & 11)
- Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices · Basic Software Troubshooting – Troubleshoot PC and mobile device issues
- Basic MFA Support (New Setups, New Devices, Unlock Users), MS Office and Microsoft 365 suite, and Basic Understanding of Azure/Microsoft
- Basic Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)
· Basic Infrastructure support – Troubleshoot cabling, device and storage technologies
· Basic Security – Identify and protect against security vulnerabilities for devices and their network connections. · Basic Anti-Virus Support
Requirements/Skills:
1+ years of technical support experience
· Able to work on support tickets independently and update status accurately
· Strong problem-solving skills
· Ability to manage priority of support requests in a fast-paced environment
· Able to learn and adapt quickly
· Excellent communication skills
· Valid Florida DL
If you are a proactive problem-solver with a passion for IT support, we encourage you to apply for this exciting opportunity to grow your career in the field of Information Technology.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Compensation package:
- Holiday pay
- Hourly pay
- Overtime pay
- Retention bonus
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 1 year (Preferred)
- Microsoft Windows: 1 year (Preferred)
- Computer hardware: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
- computer system set up: 1 year (Preferred)
- Information security: 1 year (Preferred)
License/Certification:
- Florida Driver (Required)
Ability to Relocate:
- Clearwater, FL 33765: Relocate before starting work (Required)
Work Location: In person