Job Details
Level
Experienced
Job Location
Corporate Headquarters - Cazenovia, NY
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Day
Job Category
Skilled Labor - Trades
Qualifications
Performs basic and complex diagnostics service repairs and maintenance work on customer and dealer owned equipment. Provides excellent customer service.
Experience, Education, Skills, and Knowledge:
- Associates degree or equivalent experience required
- 2 years of experience performing service repairs (preferably with Ag or turf equipment)
- Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
- Basic knowledge of air conditioning, mechanical, electrical, and hydraulic systems
- Must own necessary tools and equipment to successfully and efficiently complete assigned jobs
- Maintains Core Certification in electrical, hydraulic and Service Advisor
- Efficient skills in operating vehicles and equipment used for diagnostic purposes
- Ability to work varying shifts, weekends, and holidays
- Neat and clean personal appearance (in accordance with company policy)
- Exhibits necessary skills to effectively work in a fast-paced environment
- Exhibits strong desire to expand personal development
- Ability to work within and promote a strong team environment across all departments
- Exhibits a willingness to accept additional assignments
- Ability to lift at least 75 lbs. repeatedly
- Achieves and maintains forklift certification
- Ability to travel for customer service and training as needed
- Clean drivers record and valid New York State driver’s license
Details
Performance Expectations:
- Performs basic and complex equipment repairs as directed by the Branch Service Manager
- Successfully completes all required job-related training and development
- Upon completion of job, prepares and submits completed technician reports and warranty forms that may be required
- Accounts for all time and material used in performing assigned duties
- Assists with keeping branch grounds, facilities, and vehicles clean and portraying a professional image
- Effectively utilizes company technologies such as Service Advisor and PM Pro during day to day operations
- Assists in creating DTAC - CCMC cases and following up with Deere support
- Maintains current product knowledge of all products sold and serviced by Cazenovia Equipment
- Assist in maintaining all company tools, equipment and vehicles in good working order
- Assists other technicians as needed and mentors Technician Apprentices as needed
- Adheres to all company workplace safety guidelines, policies and procedures
- Maintains a clean work area and performs work in a neat and orderly fashion
- Maintains open communication with Branch Service Manager and branch personnel on a regular basis
- Follows all safety requirements and adheres to forklift rules and regulations
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person