Come be a part of our team!
Pinnacle Bank is a Community Bank that is committed to the success of our community and the people, businesses, and relationships that build it!
We are currently hiring for a Universal Teller at our Trussville Branch.
Primary Roles and Responsibility:
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Reconciles loan coupons and other transactions.
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to vault.
- Complies with bank operations and security procedures by participating in all dual-control functions.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Responsible for ATM and Vault Task.
- Back-up to the branch manager which includes:
- Responsible for generating business and deepening customer relationships
- Evaluate customers’ financial needs in order to provide banking solutions, including referring them to the appropriate bank personnel as needed
- Responsible for all aspects of the account opening process
- Responsible for the maintenance and servicing of existing accounts
- Identify the needs of new and existing customers and offer appropriate services to assist the Bank in deposit growth, business relationship growth, and consumer relationship growth
- Answer questions and customer concerns regarding checking and savings accounts
- Resolves client complaints and error resolution in a timely manner
- Exhibits excellent time management skills
- Compliance with regulations and Bank Security Program requirements
- Input consumer and mortgage loan information into loan system for processing purposes
- Adhering to the Company’s policies and supporting Management decisions and goals in a positive, professional manner
- Collect financial and other pertinent data for submission to underwriting and loan processing departments
- Inform prospective borrowers of loan commitment, proposal or denial
- Manage customer contact during application, signing, and funding with borrower
- Maintain working knowledge of both personal and business electronic banking products, including internet/mobile services, cash management and electronic payment solutions
- Ensure the Branch balances all transactions at close of each business day. Assist tellers and others resolve balancing problems and authorize over/short adjustments. Conduct surprise audits as necessary to verify accuracy of teller balances.
Minimum Education:
- High school diploma, GED, or equivalent.
- Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred.
Required Knowledge, Skills, & Abilities:
- Qualified applicants must have good customer relation skills and excellent communication skills.
- Applicants must have strong computer skills and a working knowledge of Microsoft products.
Physical Requirements:
- Ability to lift a minimum of 20 lbs.
- Ability to bend at knees to put cash drawer away.
- Ability to stand 98% of time to perform teller duties.
- Ability to use keyboard, monitor, telephone, and other standard office equipment.
- Ability to communicate via phone, email, and written documents.
- Ability to decipher data contained in documents, reports, spreadsheets, etc., presented both on paper and
- electronically.
Reports To: Branch Manager
Status: Hourly, Non- Exempt
Location: Trussville, Alabama