Summary
Our client is seeking a detail-oriented and proactive Patient Services Coordinator to join their clinical psychology practice in Charlotte, NC. This part-time role, 2 days per week (Thursday afternoons and Fridays plus occasional coverage M-W), offers growth opportunities as their practice expands. The Administrative Coordinator will play a pivotal role in ensuring seamless operations, effective communication, and exceptional client service. We seek a candidate with strong organizational skills, a commitment to compliance, and a passion for client service. If you are dedicated to providing outstanding support in a dynamic healthcare environment, possess excellent communication and customer service skills, and thrive in a fast-paced setting, we invite you to apply.
Responsibilities
- Greeting and Assisting Clients: Welcome clients with warmth and professionalism, check them in for appointments, and provide necessary paperwork. Direct clients to waiting areas, testing & therapy rooms, and notify clinicians of their arrival.
- Client Intake and Registration: Facilitate the intake process, gather demographic and insurance information, and ensure accurate recording in the practice's electronic health record (EHR) system.
- Scheduling and Appointment Management: Coordinate client appointments, manage scheduling changes, and communicate appointments to clinicians and clients.
- Phone and Email Communication: Respond to inquiries, schedule appointments, and relay messages promptly. Ensure voicemails and emails are addressed in a timely manner.
- Billing and Insurance Coordination: Assist with billing tasks, verify insurance coverage, process claims, and resolve billing issues. Maintain confidentiality and HIPAA compliance.
- Recordkeeping and Documentation: Maintain organized client records, both electronic and paper-based, ensuring compliance with privacy regulations.
- Communication Liaison: Serve as the primary point of contact for clients, clinicians, and staff. Coordinate communication between clients and clinicians, and ensure effective client follow-up.
- Client Advocacy, Support, and Education: Advocate for clients' needs, provide information about services and resources, and offer comprehensive education on available services and self-care techniques.
- Clinical Support and Collaboration: Collaborate with clinicians to conduct assessments and screenings, prepare testing rooms, and assist with client care tasks. Foster a cohesive practice environment and engage in team activities.
- Office Management: In partnership with the Operations Manager, oversee office operations, manage supplies, ensure equipment functionality, and maintain a welcoming atmosphere for clients.
- Emergency Preparedness: Follow established protocols for handling emergencies and crisis situations with professionalism and composure.
- Quality Assurance and Compliance: Assist with quality assurance initiatives and compliance efforts to maintain practice standards.
- Continuing Education: Stay updated on industry regulations and best practices through ongoing professional development.
Skills
- Professional demeanor
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to multitask and problem-solve effectively
- Maintains confidentiality
- Willingness to learn and adapt to new software systems
- Highly organized with excellent time management skills
- Reliable with strong attention to detail
- Ability to establish rapport with clients of all ages
- Proficient in using technology systems for scheduling and data organization
Join our team and contribute to the efficient operation of our clinical psychology practice while upholding the highest standards of client service and compliance. Apply today!
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 10 – 20 per week
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- [If you don't answer this, your application will be rejected] Which college or University is your Bachelor's degree from?
- [If you don't answer this, your application will be rejected] This role is starting as a part-time role, 2 days per week (Thursday afternoons and Fridays plus occasional coverage M-W), and may grow over time as the practice grows. Why is this appealing to you?
Experience:
- Proofreading: 3 years (Required)
- Prof. office w/< 10 people administrative/reception: 5 years (Required)
Ability to Commute:
- Charlotte, NC 28226 (Required)
Work Location: In person