Overview:
We are seeking a dynamic Leasing Consultant to join our team. The ideal candidate will have a passion for sales, exceptional customer service skills, and the ability to thrive in a fast-paced environment. We are currently leasing a brand new community, The Hamlin, in North Hollywood and supporting several nearby communities.
ESSENTIAL FUNCTIONS:
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain according to established procedures.
- Inspect models and available “market ready”, communicate related service needs to Property Manager.
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval.
- Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Assist in monitoring renewals. Distribute and follow-up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
- Represent the company in a professional manner at all the times.
- Accept rental payments and give immediately to appropriate party.
- Maintain current resident files.
- Maintain and record daily inspections for the community.
- Distribute all company or community-issued notices.
- Maintain accurate monthly commission records on leases and renewals for bonus purposes.
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
- Maintain open communication with Property Manager and Maintenance Supervisor.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Advise residents of referral concessions (if permitted).
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities.
- Assist corporate office with various office tasks
EDUCATION/EXPERIENCE REQUIREMENTS:
- Bachelor’s Degree or a minimum of two years leasing experience with multi-family properties is preferred but not required.
- Proficient in MS Office Suite, additional property management software (Appfolio) highly desired.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- High level of professionalism in both manner and dress.
- Ability to work a flexible schedule including evenings and weekends.
KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrated ability to read, write, and communicate effectively and complete legal documents, sell and explain apartment features, and answer resident questions.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Flexible schedule
- Paid time off
- Referral program
Experience level:
Schedule:
- 8 hour shift
- Evenings as needed
- On call
- Weekends as needed
Experience:
- Property leasing: 2 years (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- North Hollywood, CA (Preferred)
Ability to Relocate:
- North Hollywood, CA: Relocate before starting work (Preferred)
Work Location: In person