Join the team redefining luxury hospitality in Atlanta. Join FORTH.
You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?
We create that feeling, with passionate people like you.
FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.
We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.
If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.
Job Overview:
The Fitness Front Desk Agent at our luxury hotel is responsible for providing exceptional service to guests utilizing the gym, spa services, grab-and-go food and beverage items, and locker rooms. This role requires a friendly and professional demeanor, excellent customer service skills, and the ability to manage multiple tasks efficiently. The Fitness Front Desk Agent will ensure guests have a seamless and enjoyable experience, from check-in to check-out.
Responsibilities:
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Greet and welcome guests to the gym, spa, and locker room areas, providing a warm and inviting atmosphere.
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Assist guests with check-in and check-out processes for gym and spa services, ensuring smooth and efficient service.
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Answer inquiries about gym facilities, spa services, food and beverage options, and locker room amenities, providing accurate and helpful information.
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Manage reservations for spa services, coordinating with spa staff to ensure availability and guest satisfaction.
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Handle transactions for grab-and-go food and beverage items, maintaining accurate records and ensuring proper cash handling.
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Monitor the cleanliness and organization of the gym, spa, and locker room areas, ensuring all areas meet the hotel's high standards.
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Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
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Maintain an inventory of spa products, towels, and other amenities, coordinating with the housekeeping and purchasing departments to ensure adequate supplies.
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Assist with the organization and execution of special events or promotions in the gym and spa areas.
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Ensure compliance with health and safety regulations, including proper sanitation and hygiene practices.
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Perform other duties as assigned by the Director of Fitness and Wellness Managers.
Qualifications:
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High school diploma or equivalent.
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Previous experience in a customer service role, preferably in a luxury hotel or spa environment.
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Strong interpersonal and communication skills.
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Ability to multitask and manage time effectively in a fast-paced environment.
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Proficiency in Microsoft Office applications and hotel management software.
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Knowledge of gym equipment, spa services, and food and beverage handling is a plus.
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Excellent organizational skills and attention to detail.
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Ability to stand for long periods and perform light physical tasks.
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Flexibility to work varied shifts, including weekends and holidays.