Collections Team Lead
Urbanex Pest Control is going through a period of rapid growth, and we are looking for an experienced Collections/Billing Team Lead with previous experience supervising in the workplace. If you've got dynamic communication skills, a desire to help others, and a passion for excellence - we want to meet you!
Why Consider Us?
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Salary range of $20-$22/hour plus performance bonus
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Health, vision, and dental insurance with generous company contribution
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Annual reviews and merit-based pay increases
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Paid vacation, holiday, and special day off opportunities (you get a paid day off for your birthday!)
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Corporate retreats and professional development opportunities
Job Description
Urbanex is seeking a highly organized and proactive Collections/Billing Team Lead to join our Nashville team. The ideal candidate will have a strong background in collections/billing and leadership, with the ability to effectively supervise staff members. This role requires a self-starter with excellent communication skills and the ability to handle multiple priorities in a fast-paced environment.
Responsibilities:
- Lead and supervise the collection and billing team, providing guidance, support, and training as needed.
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Develop and implement strategies to optimize the billing and collections processes, including streamlining procedures and implementing best practices.
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Monitor accounts receivable aging reports and take proactive measures to address overdue accounts.
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Prepare and present regular reports on billing and collections performance to senior management, highlighting key metrics, trends, and areas for improvement.
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Develop and maintain relationships with clients to facilitate the resolution of payment issues and promote customer satisfaction.
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Coordinate team schedules and workload distribution to ensure adequate coverage and timely response to customer inquiries.
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Strong problem-solving and decision-making skills, with a proactive and solution-oriented mindset
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Ability to handle sensitive and confidential information with integrity and professionalism
Qualifications:
- Minimum of 3 years of experience in collections/billing, with at least 1 year in a leadership or supervisory role.
- Strong knowledge of billing and collections processes, including invoicing, payment posting, and reconciliation.
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Proven track record of successfully managing teams and driving performance improvements.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels.
- Exceptional organizational skills with keen attention to detail and the ability to prioritize and manage multiple tasks effectively.
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Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Proficiency in Microsoft Office suite, particularly Excel, and experience with billing software or ERP systems.
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Analytical mindset with the ability to analyze data, identify trends, and develop actionable insights to enhance performance.
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Proficiency in customer service software and tools, with experience in CRM systems preferred.
- Flexibility to work occasional evenings or weekends as needed to support team operations.
Join Urbanex and play a crucial role in shaping positive customer experiences and ensuring the long-term success of our customer relationships and company. Apply your expertise to contribute to the growth and success of Urbanex.