Job description
An exciting new opportunity is waiting for you! We are searching for a Rockstar veterinary receptionist to join our cutting-edge team. Do you consider yourself a diamond in the veterinary field... rare, valuable, and tough? Are you looking to grow your skills and have a positive influence on those around you? Experience a renewed sense of satisfaction with your career in Vet Med when you surround yourself with the right people and have a schedule that allows work-life balance. We value each team member's unique values and interests and seek to help you explore and grow your professional interests. For your own sake, take advantage of this opportunity!!
Join a group that celebrates each other’s successes be in an environment where you get to enjoy Vet Med!!
Requirements (Must Have to be considered for hire):
-Minimum of 3+ years of experience within a small animal veterinary practice
-Minimum of 5+ years of customer service experience involving client facing service and use of office equipment (Heavy phone volume, scanning, printing, shredding, general computer knowledge)
-Must be experienced in multi-tasking accurately and efficiently
-Needs to be able to de-escalate high emotion situations and explain policies
-Needs to communicate with confidence
-Must have critical thinking skills
-Work independently and within a team to identify and solve problems
-Cornerstone experience is a plus
(starting salary: $15 -17 per hour, will be re-evaluated after 60-day training period)
All new hires must be willing to undergo a background check and drug screening.
Responsibilities:
· Answering a high volume of calls, identifying client needs and communicating those to the appropriate staff members.
· Calling clients and being able to maturely and appropriately communicate information to them
· Document in medical records with details that are important to the patient’s case
· Schedule appointments for a busy 6 doctor practice (Cornerstone experience a plus!)
· Refill medications
· Sort through high volume emails and determine best way to file them
· Be able to welcome clients and patients into the practice and get them checked in and interact professionally and pleasantly
· Be able to check clients out and check the medications they are going home with for accuracy
· Show empathy and understanding
· Be able to have the difficult conversations, and be able to utilize de-escalation and conflict resolution skills
About Pooler Vet Hospital:
Pooler Veterinary Hospital is a privately owned (non-corporate) veterinary hospital, where the business owners work along side the staff and management team to care for patients. We have built our reputation on thorough medical practices and unmatched client communication. We offer a wide spectrum of services that require your specialized training. We combine general preventative care with advanced treatments and surgeries to provide a variety opportunities to support our staff members individual interests. We are looking to add a dedicated and patient centered veterinary receptionist to our work family. We want you to use your unique and valuable skills to be the ultimate patient advocate, taking pride in providing our patients and clients with the high quality of care they have become accustomed to over the past several years. This position has a very broad range of responsibilities that will require a driven, compassionate, organized, and dependable individual. Healthy puppies, kittens and appreciative clients will be in the mix, which helps add some really good vibes!!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Retirement Plan with Matching
- Health Insurance Reimbursement
- Paid time off and Sick Leave
- Employee Discounts on services and products
- Complimentary Wellness Packages, Preventatives and Dental Services for Employee Pets
- Uniform Allowance
- Employee Assistance Program
Schedule:
- Four 10 hour shifts/week (7:15am – 6PM)
- Hour Lunch
- Weekends Off
Education:
- High school or equivalent (Required)
Experience:
- Veterinary Reception Experience: 3 years minimum (Required)
Ability to Relocate:
- Bloomingdale, GA 31302: Relocate before starting work (Required)
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
Work setting:
Experience:
- Veterinary experience: 3 years (Required)
- Customer service: 5 years (Required)
Shift availability:
Ability to Commute:
- Bloomingdale, GA 31302 (Required)
Ability to Relocate:
- Bloomingdale, GA 31302: Relocate before starting work (Required)
Work Location: In person