About us
Wisconsin Financial Services is a small business in Madison, WI. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Relaxed atmosphere
- Flexible working hours
- On-the-job training
- Safe work environment
- Casual work attire
Overview: We are seeking a Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in English and Spanish, with excellent communication skills and a passion for delivering exceptional customer service. Duties: - Communicate effectively with customers in both English and Spanish - Provide outstanding customer service via inbound and outbound calls - Assist customers with inquiries, orders, and issue resolution - Conduct data entry and maintain accurate customer records - Utilize phone etiquette to ensure positive customer interactions - Analyze customer needs to offer appropriate products or services - Upsell products or services to increase sales Requirements: - Fluency in English and Spanish is essential - Strong communication skills, both verbal and written - Ability to handle high call volumes in a fast-paced environment - Prior experience in customer service or sales is a plus - Proficiency in data entry and CRM software - Multilingual abilities beyond English and Spanish are a bonus Join our team as a Bilingual Customer Service Associate and be part of a dynamic environment where your language skills and customer service expertise will shine.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
- 1 year
- No experience needed
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Language:
- Spanish (Required)
- English (Required)
Shift availability:
Ability to Commute:
- Madison, WI 53714 (Required)
Ability to Relocate:
- Madison, WI 53714: Relocate before starting work (Required)
Work Location: In person