OVERVIEW: The primary purpose and function of this position is to provide preventative maintenance and repair services at customer locations in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide service to customers in accordance with Handicare’s terms and conditions
- Establish and maintain positive relationships with customers and Handicare’s employees
- Accurately identifies customer expectations and needs
- Recommend products and services based on observed customer needs
- Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
- Prepare and submit accurate reports on time
- Maintain expenses and required inventory in accordance with Handicare’s guidelines
- Comply with all Handicare, customer, and government Health and Safety regulations
- Responsible for regular maintenance and cleanliness of vehicle
- Accountable for maintaining inventory and good condition of tools provided
- Commitment to providing superior customer service
- Other duties as required
SUPERVISORY RESPONSIBILITIES:
- This position has no supervisory responsibilities.
COMPETENCIES:
- Responds promptly to customer needs
- Solicits customer feedback to improve service
- Meets commitments
- Speaks clearly and persuasively in positive or negative situations.
- Responds well to questions
- Conserves organizational resources
- Promotes a harassment-free environment
- Treats people with respect and upholds organization values
- Follows policies and procedures
- Takes independent actions and calculated risks
- Displays willingness to make decisions
- Exhibits sound and accurate judgement
- Observes safety and security procedures
- Determines appropriate action beyond guidelines
- Reports potentially unsafe conditions
- Uses equipment and materials properly
LANGUAGE SKILLS:
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
EDUCATION, EXPERIENCE & TRAINING:
- High school diploma
- 2-4 years experience or training in a technical support role or technical repair role in the biomedical device field or equivalent field is an asset
- Previous experience in the health care industry is an asset
- Ability to operate a mobile phone, PC, Microsoft Office applications
- Valid driver's license in good standing. Driver's abstract required
CERTIFICATES, LICENSES OR REGISTRATIONS:
- OSHA 10 Hour Certification required; OSHA 30 Hour Certification preferred.
COMPUTER SKILLS:
- Proficiency in Windows Office applications
- Microsoft Outlook is required.
PHYSICAL DEMANDS:
The employee may frequently stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly climb up to 8 feet ladders and safely carry up to 12kg (26lb) lift motors up and down ladders. Employee must be able to occasionally lift and/or move up to approximately 45kg (100lb).
TRAVEL:
- This position may travel up to 75% of the time.
WORK ENVIRONMENT:
- This position may work in environments with moderate to loud noise levels