Assistant Customer Care Coordinator (Full Time) - Denham Springs, LA
- Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.
- Maintain quality assurance and provide warranty service to homeowners after closing
JOB DUTIES & RESPONSIBILITIES
- Assist Customer Care Coordinators with receiving homeowner calls and emails for warranty service. Gather warranty service request information. Keep a detailed log of all warranty service requests in homeowner files.
- Review service requests against closing dates and the warranty manual. If any items are not warranted or out of builder warranty, inform customer which items are not warranted or out of warranty and explain why. Offer referral contact information if requested by homeowner for trades they may contact to assist with repairs.
- Assist with scheduling warranty inspection and scheduling warranty service work with homeowners, Customer Care Technician, trade contractors, or other field personnel.
- Ensure all warranty service requests are completed within 10 days.
- File all closing walk and 30-day punches received from Superintendents in warranty library and remove from the closing and 30-day punch lists.
- Maintain active Open Items list and submit Open Items reports to Supers.
- Cover front desk phone for receptionist lunch break and in the event of absence.
- All other duties as assigned.
JOB REQUIREMENTS & SKILLS
- Minimum 2-5 years of experience in a residential home building setting preferred; warranty department preferred.
- High School diploma or equivalent required; Associate degree preferred.
- Must possess a strong work ethic and communication skills; ability to handle confrontation in a professional manner.
- Proficient in Microsoft Office Suite.
- Strong organizational skills and ability to multi-task and prioritize in a fast-paced environment.
COMPENSATION
- Salary is based on experience
BENEFITS
- DSLD Homes offers a benefits package for full-time employees that includes, but is not limited to, medical, dental and vision coverages, 401(k) with employer match, long term disability, life insurance, paid vacation, and holidays.
- Please visit www.dsldhomes.com for more information.