Collections Agent
Location: Nashville, TN
Compensation: $16.00 - $18.00 hourly
Job Description:
As a Collections Agent at Urbanex Pest Control, you will serve as a crucial link between our company and our valued customers. In this role, you will be responsible for delivering a top-notch customer experience while also ensuring that Urbanex receives compensation for all services performed. Each customer interaction must reflect Urbanex's high standards of professionalism and care. This role is a fantastic opportunity for individuals who are passionate about the customer experience and who are looking to thrive in a collaborative, dynamic environment.
Key Responsibilities:
- Ensure high-quality customer interactions that align with Urbanex's commitment to excellence.
- Execute outbound calls to customers with outstanding balances in order to collect payment.
- Prepare, post, verify, and record customer payments and transactions related to accounts receivable.
- Draft correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.
- Maintains and updates customer files as they relate to billing needs.
- Creates reports regarding the current status of customer accounts as requested.
- Research customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.
- Assists in generating monthly billing statements based on the general ledger.
- Performs other related duties as assigned.
Qualifications:
- High School Diploma or GED required.
- A minimum of 2 years' experience in a Collections Representative/Agent role.
- Strong communication skills, comfortable with a variety of communication channels including phone, text, and email.
- Proficiency in handling high-volume, fast-paced call center operations.
- Commitment to sitting at a desk and working on a computer for prolonged periods.