Job Title: Office Receptionist
Location: Santa Ana, CA
Job Type: Full-Time
Reports To: Office Manager
Job Summary:
The Office Receptionist serves as the first point of contact for visitors and callers, providing excellent customer service and administrative support to ensure the smooth operation of the office. This role involves handling a variety of tasks such as greeting visitors, answering and directing phone calls, managing correspondence, and assisting with various administrative duties.
Key Responsibilities:
Front Desk Management:
Greet and welcome visitors in a professional and friendly manner.
Answer, screen, and forward incoming phone calls.
Provide basic and accurate information in person and via phone/email.
Administrative Support:
Receive, sort, and distribute daily mail and deliveries.
Maintain office security by following safety procedures and controlling access via the reception desk.
Order front office supplies and keep inventory of stock.
Coordination and Scheduling:
Schedule and coordinate meetings, appointments, and conference calls.
Manage conference room bookings.
Assist in preparing meeting rooms (e.g., setting up projectors, arranging chairs).
Record Keeping and Documentation:
Maintain and update office files, records, and databases.
Perform basic bookkeeping tasks as needed.
Customer Service:
Handle customer inquiries and complaints promptly and courteously.
Assist visitors by directing them to appropriate contacts or services.
Qualifications:
High school diploma or equivalent; additional certification in Office Management is a plus.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Customer service attitude.
Ability to be resourceful and proactive when issues arise.
Professional appearance and demeanor.