Join our vibrant and dedicated MY DR NOW team! We're passionate about providing top-notch healthcare and are on the lookout for a dynamic Outbound Scheduling Specialist to ensure our patients have a seamless and positive scheduling experience.
Role Overview: As an Outbound Scheduling Specialist, you'll be the friendly voice connecting with patients to schedule their appointments. Your role is crucial in helping our community access the care they need.
Key Responsibilities:
- Proactively reach out to patients to schedule appointments and follow-ups.
- Manage and update the scheduling system with precision.
- Provide exceptional customer service, addressing patient inquiries with warmth and professionalism.
- Maintain patient confidentiality and adhere to HIPAA regulations.
Preferred Qualifications:
- Experience in patient scheduling, preferably in a healthcare setting.
- EPIC Experience.
- Bilingual.
- Experienced in high volume daily dials.
Required Qualifications:
- Strong organizational skills with attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- A positive attitude and a passion for helping others.
- Comfortable spending extended periods on the phone, engaging with patients.
Perks:
- Be part of a fun, supportive team dedicated to making a difference.
- Opportunities for growth and professional development.
- Competitive compensation and incentives.
Bring your scheduling skills and friendly demeanor to our team and help us continue to make healthcare accessible and enjoyable for everyone!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Application Question(s):
- How do you engage a caller who has previously disconnected the call after stating they were "not interested"?
Language:
Work Location: In person