Burn Ambassador/Sales Associate Job Description
We are looking for a fun and energetic person to join our rapidly growing team here at Burn Boot Camp Sandy Springs! As a part of our front desk staff, you will be a part of a dynamic team that positively impacts the lives of our members on a daily basis! You will participate in the operation and success of a fast-paced fitness facility, build relationships with Burn members and the community in order to help maintain and build our member base, and you will be responsible for providing our members with the best client experience ever!
As a key part of our Front Desk Staff, the ideal candidates will meet the following criteria:
-Passionate, detail oriented, & can talk to anyone!
-Excellent written and verbal communication skills
-Enthusiastic, energetic, personable, & friendly disposition
-Team player
-Basic computer skills
-Passion for health and wellness
-Willing and able to work any of the following: mid mornings and/or evenings Monday through Friday, plus rotating Saturday mornings. Always closed Sundays!
Typical job duties include, but are not limited to:
Client Experience
- Be sure to greet all clients with a smile as they arrive.
- Assist with sign-in process.
- Perform trial follow up via phone call, CRM platform, text messages, email or face-to-face conversation.
- Ensure liability waiver is signed, completed and filed for all clients.
- Provide a tour of gym for new clients and trials.
Social Media
- Obtain photos in-camp and post to social media outlets
- Respond to questions and engage with client base on all social media platforms
- Familiarity with and ability to manage and navigate multiple social media platforms is required
Client Growth
- Follow up post first workout with all client trials & present membership pricing options.
- Follow up with all trials that expired without converting to a membership.
- Responsible for working as a team to close 60% of all trials and working with training staff to maximize the client experience.
MindBody Membership Management
- Assisting members/non-members with any membership issues
- Maintaining client information.
Retail
- Ensure retail area display is neat, clean and stocked and adheres to Burn Boot Camp display standards.
- Re-stock retail center as needed.
- Manage retail promotions.
Facility Cleanliness/Maintenance
- Ensure opening/closing checklists are completed daily.
- Assist the team in keeping the gym clean and properly maintained.
If this is YOU, we would love to hear from YOU!
QUALIFICATIONS
- Must be a high producer in autonomous working situations and a self-motivator.
- Able to easily learn and navigate software systems and maintain records.
- Excellent communication and customer service skills.
- Have a high level of understanding and presence in social media.
- Ability to multi-task and stay organized.
- Positive, motivating, and effective interpersonal communication skills.
- High level of attention to detail and follow through.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person