Deli Customer Service
Job Posting: June 14, 2024
Location: The Smoke House Market
Address: 16806 Chesterfield Airport Rd, Chesterfield MO 63005
Age Requirement: Must be 18 years or older
Days Hours Req: Candidate must be available for flexible hours
Tuesday – Sunday 8am-6pm
Schedule: Part-time and Full-time
Pay: Starting at $18 per hour, depending on experience
Benefits: Medical, Dental, Vision, 401K & Life Insurance for qualifying Full-time employees, Paid Holidays, Accrued Vacation, Food Allowance
Want a Job you’ll LOVE?
Our Deli department offers a wide variety of delicious sliced meats, cheeses and prepared foods for easy entertaining, and countless meal solutions and suggestions. In this department, you’ll work closely with a team to help make great meals easy and provide incredible service to our customers. If you have a passion for food and enjoy working in a fast-paced environment, then this could be the role for you!
How do I make a difference?
Providing incredible, Knowledge Based Customer Service
*Greet all guests with the 10/6 rule. 10 feet away acknowledge with a smile – 6 feet away a warm and genuine welcome (Hello – Welcome to the Smoke House, How may I help you?)
*Engage customers in conversation using effective communication skills, such as direct eye contact and a smile to build a rapport based on trust and satisfaction
*Assist customers in locating products by understanding and familiarizing staff with store layout
*Proactively approach customers, slice, weigh and package of variety of items as requested, and answer any questions about products or service offered
*Slice a variety of meats and cheeses throughout the day to maintain product levels on trays and ensure the most efficient customer service at the counter
Ensure High Quality Products & Ingredient
*Work with team members to maintain the overall appearance of the department, ensure cases are well merchandised, properly signed, and stocked with supplies to complete task efficiently
*Stock cases and coolers; refill to meet customer’s needs while rotating for freshness
*Follow The Smoke House Market core recipes and job aides when preparing all products for use in the Prepared Foods department, ensure a consistent outcome in line with The Smoke House Market standards of quality
*Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and The Smoke House Market 5S procedures
Living Who We Are
*Support, encourage, and respect co-workers
*Work with supervisor to set and achieve goals for professional development
*Comply with The Smoke House Market Policies and Work Rules, as well as, federal and state laws
*Maintain open lines of communication with supervisors and coworkers to ensure that most efficient operations in the department
Seeking Candidates Who…..
*Live our values: caring, respect, empowerment, making a difference, high standards
*Possess teamwork & diversity awareness
*Seek continuous learning opportunities
*Provide incredible customer service
*Ensure food & human safety
*Possess organizational skills
*Are able to problem solve
*Possess effective communication skills
*Provide knowledge based service
*Educate self and others about product knowledge
*Use and explain The Smoke House Market cooking techniques
Preferred Skills and Experience
*Customer Service experience, preferably in a food service industry, grocery or retail setting
*Experience working in a deli and/or using a deli slicer and knives
Work Environment
*Work Involves continuous interaction with customers and co-workers in a fast-paced environment
*Typical motions include repetitive grasping, repetitive hand and arm movements, bending, reaching and lifting
*Responsible for moving and lifting an average of 5-20 pounds
*May be exposed to various allergens (things that may cause and allergic reaction)
*Will spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
*Apply in person or by email and join The Smoke House Market team of food lovers.'
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Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Hours per week:
Work Location:
Pay Frequency:
- Bi weekly or Twice monthly
Work Remotely
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Paid training
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
Work Location: In person