Job Role: Support Technicians Rack and Sack/Lab asset Technician
Job Location : Redmond, WA (Day 1 Onsite)
Duration: Long Term
Key Responsibilities:
Asset Management:
- Maintain MLS inventory database with up-to-date asset data.
- Perform regular physical audits to ensure database accuracy.
- Manage and audit inventory in AIM storage rooms, including server hardware, network hardware, KVM hardware, fiber optic cables, and consumables.
- Ensure storage rooms adhere to organization Confidential standards.
- Coordinate with site services to maintain storage room cleanliness and organization.
- Maintain network cable inventory levels per site requirements.
- Provide quarterly audit/status reports.
Operational Reporting:
- Provide comprehensive reporting on SLA activities and leading indicators.
- Review and propose additional metrics and KPIs for operational performance.
- Engage in monthly and quarterly reviews with company stakeholders.
Site Operations:
- Identify and manage a lead per site or cluster of sites.
- Audit ticket queues daily to ensure compliance with ticket management.
- Monitor communication channels for timely responses to customer requests.
- Document and publish weekly site operations meeting notes.
- Review and track monthly CMDB audit reports.
- Report on monthly operational metrics such as stock levels, UPS, power, and SAN utilization.
- Maintain and document environments and processes on a shared SharePoint site.
- Manage escalations and facilitate resolution of major incidents.
- Ensure cross-training for backup resource management during incidents.
- Deliver Post Incident Reviews within five business days of an event.
- Audit and ensure compliance with cabling practices.
- Manage space allocation and preparation for deployments.
- Ensure consumable supplies are stocked prior to deployments.
- Provide timely updates on deployment progress.
- Support best practices consultation and escalate facility changes as needed.
- Support service improvement plans based on client feedback.
- Assist MLS Service Managers with customer communications and service issues.
- Develop and implement lab usage strategies to optimize infrastructure resource utilization and customer satisfaction.
Job Type: Contract
Pay: $23.00 - $27.00 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person