Denver Air Connection / Key Lime Air is a growing regional airline with over 27 years of history in the aviation industry. Our operations include scheduled passenger, private charters, and cargo. Our mission is to provide our customers with a pleasurable, safe, reliable and on time travel experience delivered by employees who exemplify a positive “can-do” attitude. If you feel that you can measure up, we would like to hear from you.
The Customer Care Agent acts in a professional, courteous, and knowledgeable manner while assisting passengers with reservations and questions regarding their travel with Denver Air Connection.
Minimum Qualifications
· Excellent customer service skills, at least 1 year of experience preferred
· Excellent organizational skills
· Excellent multi-tasking skills
· Strong computer skills
· Professional integrity
· Appropriate judgement skills
· Excellent troubleshooting capabilities
· Punctual and Dependable
· Ability to process 75-100 calls per day with poise, grace and charm
· Must be available to work holidays and weekends
Salary
$20 per hour is the starting pay.
If you are a customer service Rock Star and admire companies that offer growth opportunites to their employees then this is where you need to be! Key Lime Air offers advancement opportunites and promotes from within the company. Lots of room for growth.
Schedule
· Full Time position at a minimum of 32 hours per week (40 hours maximum)
· Call center hours are 5:30 AM to 7:30 PM, Sunday through Saturday and are subject to changes and/or delays
o Shift hours can vary between
§ 5:30 AM – 1:30 PM
§ 11:30 AM – 7:30 PM
· Weekends and Holidays are required
Training Shift
§ 8 AM – 4 PM
Benefits-Great Benefits for all employees!
· Company-paid premium for employee health, dental, vision, flex spend, AD&D and a life insurance policy after 60 days (averaging annual value at $7,500)
· 401K match up to 4% after 6 months
· 2 Personal Time Off (PTO) days available from date of hire
· 3 days of vacation after 90-day probationary period
Location
· Near Centennial Airport, Englewood, CO 80112
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person