System Administrator
- Do you like to be the hero -- the one who fixes the issue?
- Do you like to dig into challenges?
Join our growing team!
In this role, you will monitor, maintain, and manage customers back office equipment and respond to escalated user issues.
Essential Duties and Responsibilities
- Backup Phone Support
- Email Support
- Emergency Support including Offline Servers and Datto’s
- Tier 2 Tickets
- Backup & Recovery Support & Monitoring
- System Alert Support & Monitoring
- Line of Business Applications Installation/Troubleshooting
- Advanced Workstation Troubleshooting
- Server Troubleshooting
- SSL Certificates creation/renewals
- Microsoft 365 configuration
- Firewall Troubleshooting
- Virtualization Guest Setup/Troubleshooting
- Documentation
- Meet performance standards of the department (goals & objectives)
Competencies & Skills
- Strong customer service acumen
- Advanced Microsoft 365
- Microsoft Server/Advanced Protocols
- Backup & Recovery Systems
- CRM/Ticketing System
- Network/Firewall/Switches/Access Points
- Strong Virtual environment Knowledge
- Technical writing/documentation
Knowledge, Education & Experience
- Associates Degree in Information Technology related field and 2+ years of IT work experience
- Working knowledge of network technology as it pertains to computer components and related peripherals.
- Must possess a good understanding of basic networking technologies.
- Must also possess an advanced working knowledge of PC Hardware.
Work Environment/Physical Demands
- Fast-paced office environment
- prolonged periods in front of a computer screen
- Noise level is generally quiet to moderate
Job Types: Full-time, Permanent
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- Computer networking: 1 year (Preferred)
- Help desk: 2 years (Preferred)
Ability to Relocate:
- Green Bay, WI 54301: Relocate before starting work (Required)
Work Location: In person