“Staff at Endeavors passionately serve vulnerable people in crisis through comprehensive, effective, and innovative services that empower them to build better lives for themselves, their families, and their communities.”
JOB PURPOSE:
The Department of State's Reception and Placement program provides assistance for refugees to settle in the United States. It supplies resettlement agencies a one-time sum per refugee to assist with meeting expenses during a refugee's first three months in the United States.
The Reception and Placement Case Manager is responsible for orchestrating and managing essential services for refugees newly arrived in the Austin, TX area. This includes managing logistics prior to their arrival, executing resettlement services as mandated by the Cooperative Agreement, and ensuring meticulous record-keeping in client case files and logs. The role also involves substantial external communication, requiring the associate to liaise effectively with clients, volunteers, other social service agencies, and the community at large.
ESSENTIAL JOB RESPONSIBILITIES:
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Coordinate housing, arrange airport pickup, and offer comprehensive case management services to include home visits, individualized service plans, interpretation services, arranging and providing transportation to essential appointments such as medical check-ups and language classes, and other services that contributes to clients’ successful long-term integration in the community.
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Assist clients in accessing a variety of social services, such as public benefits, schooling, and employment services, for which they are eligible. Make referrals to community service providers for additional support in areas such as counseling, immigration legal services, and other needs refugees may have.
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Communicate externally with clients, volunteers, U.S. ties, and social service agency representatives. Actively represents and supports clients' interests within the broader community.
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Provide cultural orientation and assistance in navigating the local community, including understanding cultural norms, laws, and systems.
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Maintain accurate records of client interactions, services provided, and outcomes achieved. Prepare monthly and quarterly reports as needed.
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Other duties as assigned.
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Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION:
- High School Diploma or GED required.
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Bachelor’s degree in behavioral sciences, human services, or social service fields preferred.
EXPERIENCE:
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Must have at least 1-2 years of experience working with refugee or migrant populations and have basic understanding of resettlement best practices, or quality assurance or compliance.
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Understanding of fundamental client management techniques including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups.
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English fluency required. Fluency in one of the following languages is preferred: Dari, Pashto, Spanish, Swahili, or French
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
LICENSES: Driver’s License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice. Up to 75% of travel required (local travel within the City of Austin)
OTHER: Primarily Remote – the Reception and Placement Case Manager must be able to work from home in a virtual capacity and must be 21 years or older. Must be available and willing to travel to various locations and with such frequency as the business need dictates. Operational needs may require occasional evenings or weekend supervision. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.
ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:
COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to parents, school personnel, licensing, staff and the general public. Ability to make oral presentations. Excellent interpersonal skills, including good communication skills, listening skills, and attitude.
COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.
DECISION MAKING: Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and evaluate the impact of decisions. Strong level of confidentiality due to sensitivity of materials and information handled.
ORGANIZATION: Ability to plan ahead several months to a year. Ability to keep various on-going projects organized and files maintained accurately. Above normal levels of concentration and memory required. Requires good time management practices and the ability to meet multiple deadlines.
COMPUTER: Intermediate proficiency in Microsoft Office products and Google tools.
PLANNING: Ability to think long-term; up to one year in advance. Knowledge of project management processes and best practices. Ability to prioritize different projects and work independently, be self-directed, and flexible.
TRAINING REQUIREMENTS:
Orientation: MS-OST and program-specific training
MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Multi-line telephone, computer, ten key calculator, printers, copiers, faxes.
PHYSICAL REQUIREMENTS:
Constant – Ability to communicate with management, staff, and clients over the telephone and in person.
Constant – Ability to input data into a computer, make calculations, complete paperwork, and produce reports.
Constant – Ability to sit for prolonged periods of time.
Occasional – Ability to move to different offices throughout the building.
WORKING CONDITIONS:
Environment: Remote work environment. Must be able to work and sleep in austere environments without modern comforts and luxuries.
RELATION TO OTHER JOBS:
REPORTS TO: RS Program Manager
SUPERVISES: N/A
Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason.